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Job Category:
Customer Service
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Job Reference:
2012d7b36e52
Job Views:
2
Posted:
24.03.2025
Expiry Date:
08.05.2025
Job Description:
Description
At VPG you will meet dedicated people who believe that precision measurement sensing technologies are key to a smarter, safer future.
VPG addresses an expanding array of applications in which accuracy, reliability, and repeatability make the difference. Whether it’s the advanced safety of new generation trucks, cars, planes or advanced medical equipment to consumer products. Our technically advanced sensing products are developed from minds of passionate, creative people working to make the world safer, smarter and more productive.
We are seeking a Customer Service Representative to join our Force Sensors division.
The purpose of the role is to establish and develop the direct connection between the customer and the business. You will become the trusted voice of the customer within VPG and vice versa, as well as supporting the activities of our Sales Managers and Engineers. A big part of the role will be to work positively and collaboratively with internal stakeholders to optimise lead times, shipments, and ultimately sales revenue within tight timelines.
Do you have a passion for delivering great customer service and thrive in an environment with ever-changing priorities? If so, we want to hear from you!
Key Responsibilities:
* Order management: end to end order management incorporating order entry and acknowledgement; tracking EDI (Electronic Data Interchange) orders; planning outbound dispatches; date management based on planning and purchasing information; raising pro-forma invoices where appropriate.
* Customer enquiries: provide prompt and comprehensive responses to customer queries relating to stock availability, delivery lead time and pricing. Become the customer’s voice within the business - aspire to exceed customer expectations and to develop and optimise relationships.
* Business optimisation: ongoing focus on budget and forecast achievement; improving delivery timelines through close collaboration with Planning, Logistics and other internal teams.
* Complaint management: take ownership of arising issues, ensuring thorough investigation and timely resolution.
* Returns: co-ordinate product returns in line with defined RMA process, and arrange credits.
* Master data: maintain Enterprise Resource Planning (ERP), Customer Relationship Manager (CRM) and internal databases.
* Manage direct orders for finished load cells, electronics and accessories on inter-company sources.
* Reporting: generation of reporting and documentation in line with customer and internal expectation.
* Pro-active contact of existing and potential customers in support of external sales activities.
* Prepare for, attend and contribute to meetings and conference calls.
Requirements:
* Above average levels of numeracy, literacy and IT skills are required. Strong ERP skills.
* Relationships will be developed via telephone, email and occasionally face-to-face.
* Good presentation and communication skills are vital.
* German speaking would be advantageous but is not essential.
* Experience of customer service in a B2B manufacturing or distribution environment is preferred, but not essential.
* Team player with ability to prioritise.
* Resilient and unafraid to take on new challenges and develop within a demanding environment.
* No knowledge of sensors is needed, but would be advantageous.
* Independence, initiative and decision making are necessary.
* The ability to handle and prioritise a fluctuating, varied and pressurised workload is important.
Upon joining VPG, you become part of an amazing global community. We will support you with on-the-job training as soon as you join us. We believe in motivating our people to meet their goals and progress in their career, and we are big on internal promotions too!
Our main benefits include:
* Competitive salary package
* Pension Scheme employer contribution of 8%!!!!
* Life Assurance
* Annual leave 25 days plus public holidays (rising to 30 days with service)
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