Job Title: Customer Service Co-ordinator
Salary: £26,000
Location: Elstree, Borehamwood
Contract: Permanent
Hours: 40 hours per week shift patterns between Monday to Sunday, 8am to 8:30pm
Our client is looking for an enthusiastic and friendly customer service professional to join their small customer service team.
SKILLS REQUIRED
1. Proven customer service experience
2. Dedicated to offering excellent customer service and representing a brand
3. Ability to work towards SLAs/targets
4. Excellent computer skills, including Microsoft packages
5. Positive and proactive approach to work
RESPONSIBILITIES
1. Dealing with inbound communication via phone and email
2. Handling any complaints and escalating where necessary
3. Handling new and existing bookings
4. Sending out confirmations to clients regarding their bookings
5. Liaising with customers from start to finish, ensuring they are always informed
6. Cross-selling any products to the customers
ADDITIONAL INFORMATION
1. 25 days annual leave + bank holidays
2. Auto-enrolment pension
3. Free parking on site
4. Opportunity to earn incentives with good performance
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency/business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.
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