Job Description
Operations
· To carry out opening and closing procedures following standard operating procedures.
· To process payments in line with Resort procedures.
· To assist in organising competitions and other events, to help make them a success.
· To organise and control play ensuring that customers receive the best service and enjoyment during their day.
· To perform basic club repairs and custom fitting to the standard required to generate maximum customer satisfaction.
· To organise and control the practice facilities ensuring enjoyable customer experience.
· To organise and control the hire of all relevant equipment rentals.
· To oversee the driving range operation daily, ensuring the driving range is operating safely and ball supply is adequate.
Retailing
· To supervise the daily operation of the golf shop under the direction of the Golf Operations Manager
· To offer specialist advice and recommendations using product knowledge to meet customer requirements.
· To achieve sales targets.
· To provide excellent customer service at all times.
· To ensure that the golf shop is clean, orderly, well-stocked and professionally presented at all times.
· To monitor and regularly update sales display areas, including window displays and merchandise in hot spots.
· To assist in organising promotions to stimulate golf shop sales.
· To assist with stock control and ordering, pricing and bar-coding.
· To follow all established shop procedures, including those for payment processing, handling, customer complaints, opening and closing, health and safety, security, etc.
People
· To act as onsite supervisor when the Golf Operations Manager is not on duty.
· To allocate duties for golf operations staff when acting as shift supervisor.
· To promote positive customer relations, supporting other staff as needed.
· Under the guidance of the Golf Operations Manager, provide orientation and induction training for new staff.
· To establish and maintain effective working relationships with other staff and members.
· To provide excellent customer service at all times.
· To promote all golf club activities and services, acting as an ambassador for the facility.
Teaching
· To organise and deliver effective coaching for individuals and groups, ensuring that participants’ needs are identified, coaching sessions are planned and delivered to develop participants’ performance and the effectiveness of sessions is evaluated and reviewed.
· To assist with organising and promoting junior golf.
· To deliver school/junior development programmes.
· To deliver women into golf development programmes.
· To work on own initiative to build up client base for coaching.
Personal Attributes
· Strong interpersonal skills - able to maintain a congenial rapport in all dealings with a variety of people.
· Focus on customer service excellence, awareness of importance of building member and client relationships, in touch with trends in golf equipment and sports fashion.
· Professional conduct and appearance, hard-working, reliable, enthusiastic, self-motivated, keen to learn, flexible, pays attention to detail, uses initiative - able to work independently with minimum of supervision, effective and natural communicator, good selling skills, trustworthy, punctual.
Essential Criteria
* PGA Professional or PGA Trainee studying Foundation Degree in Professional Golf
* A good sales and customer service background with the ability to demonstrate skills in both.
* The desire to deliver outstanding customer service.
* Strong interpersonal and communication skills.
* A warm, friendly, and energetic approach with great pride in your overall appearance.
* A flexible work approach.
* Understand the requirement for working early morning, evening and weekend hours.
Desirable Criteria
* Previous experience working in the golf industry.
* Good knowledge of the game of golf and the golf industry.
* Knowledge of Rules of Golf and tournament organisation.
* Good working knowledge of custom fitting and club repairs.
* Retail experience, including selling, stock control and visual merchandising.
* Confident IT skills including Microsoft Office, BRS Golf and ClubV1.
Personal Appearance
Your personal appearance makes an important contribution to the high standing and reputation of the Company. You are required to meet the Company’s personal appearance standards by wearing either approved clothing or the uniform provided by the Company.
PGA Training
The Company will provide the Assistant PGA Professional with funding of £500.00 per year during the Assistant’s PGA training course, payable at the end of each academic year. Should the Assistant leave the Company during or after completion of the training course (up to three years after) then funding must be repaid.
We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.
Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department.
GALGORM COLLECTION RESORT ARE EQUAL OPPORTUNITY EMPLOYERS
About The Role
Duties and responsibilities required for the day to day running of the golf operation, reporting to the Golf Operations Manager and working as a core member of the Golf Operations team.
Under the direction of the Golf Operations Manager, oversee the daily golf business, welcome and check in members, guests and visitors, organise and deliver coaching for individuals and groups, assist in organising and running competitions, perform club repairs and custom fitting.
Skills Needed
About The Company
A relaxing break in one of Northern Ireland's Premier Golf and Spa Resorts.
Located just 15 minutes from the City of Derry Airport, within easy reach of Derry-Londonderry's historic walled city and the world famous Giant's Causeway, the Roe Park Resort blends the charm of an Irish country house hotel with the comfort and amenities of a modern 4-star golf and spa resort.
Whether you're travelling for business in Derry-Londonderry or the North West, in search of the perfect Northern Ireland golf or spa break, planning a special occasion or simply sampling the history and natural beauty of Northern Ireland, we invite you to enjoy some of the finest hotel, golf and leisure facilities that the North-West of Ireland has to offer.
* 118 guest rooms and luxury suites
* 2 Self Catering Houses - The Lodge and The Cottage
* 18 hole parkland golf course and driving range
* Elemis spa perfect for a relaxing spa break
* Two award-winning restaurants and bars
* Adjacent to the stunning Roe Valley Country Park including fishing, canoeing and walking trails
* Beautifully restored 18th century buildings
One of the most picturesque wedding venues in Northern Ireland, Ideal for exploring the Northern Ireland coastline and Giant's Causeway
Where modern luxury meets traditional Irish charm and hospitality.
Company Culture
Roe Valley Resort & Spa: A Workplace Oasis
At Roe Valley Resort & Spa, we don't just offer a destination for our guests; we provide a journey for our team members. Set amidst nature's finest landscapes, working at Roe Park is an experience that combines professional growth with personal enrichment.
Every day, our team steps into a world where luxury intertwines with heritage, and service meets passion. Here, we believe that our greatest asset is our team, and we are committed to nurturing each member's potential. With a plethora of opportunities ranging from culinary arts to spa management, from guest relations to landscape aesthetics, Roe Park offers diverse roles that cater to a wide array of talents and aspirations.
Beyond the professional realm, Roe Park's culture thrives on camaraderie. The bonds formed within our walls are ones of mutual respect and admiration. Our team enjoys the unique perks of working at a resort, including access to world-class facilities, staff events, and an environment that continually inspires.
Roe Park Resort it is not only our beautiful facilities that has brought us success, it’s the people who provide a high level of service with a warm smile to ensure that our guests return.
Apply now if you would like a new opportunity and join our committed and talented team.
Desired Criteria
Required Criteria
Closing DateFriday 21st March, 2025