Competitive salary, 5 weeks annual leave plus bank holidays, contributory pension scheme, perks at work and free parking Job Introduction: This is an exciting opportunity to join our Order to Cash Team within our finance shared service centre in our friendly and busy Worksop Office. The challenging role is as a Team Leader within Cash Allocation in our Accounts Receivable department where you will be responsible for the daily work allocation, resource planning and output of the Cash Allocation team. You will ensure that customer payments are allocated in an accurate and timely manner and that targets are met. We are looking for a driven and resilient individual who has experience in managing people in order to support, encourage, and motivate the team. This is an office-based role, 40 hours per week with working hours of 8:30am - 5pm. Please read the full skills and knowledge you will need and the key responsibilities and accountabilities that you will be measured against. In return for your hard work, we offer a competitive salary and benefits package which includes 5 weeks annual leave plus bank holidays, holiday purchase scheme, Contribution Company pension and Life Assurance Scheme, recognition awards, Training Programmes and study support, Employee discount scheme, Employee Assistance Programme, Matched fundraising programme, free onsite parking, relaxed dress, and flexible working arrangements. Whilst this is a busy team, it is a friendly and supportive environment within this Worksop shared service office. You will work alongside the wider Finance Teams, HR, and IT colleagues. LI-JH1 Role Responsibility: The key responsibilities are: ▪ Monitor and review performance of the Cash Allocation team processes and seek ways to improve service and delivery without impacting on controls ▪ Be responsible for allocation of work and resource planning within the team ▪ Support internal and external audit when required ▪ Performance management of direct reports - to include PDR’s and disciplinary action as required ▪ Ensure effectiveness and efficiency across multiple ERP’s whilst professionally liaising with third party providers ▪ Effective management, clear communication and professional liaison with members of the immediate team and wider department ▪ Drive performance of team and individuals using clear objectives, communications and performance management ▪ Ensure all team members have documented SMART objectives, regularly review individual and team performance targets, outputs and behaviours providing timely feedback to team members and O2C Assistant Manager ▪ Overseeing the teams daily activity, ensuring that best practice is understood and followed ▪ Drive and achieve unallocated cash targets across all BU’s with a view to following process to achieve P&L benefit where viable ▪ Monitor, prepare and maintain weekly Bank to Cash book reconciliations in line with GL requirements ▪ Monitor daily team targets and team outputs ensuring all inbound interactions are logged and classified correctly and applicably service requests resolved in a timely manner and within SLA’s ▪ Promote a culture of and efficiency within the team, being able to challenge current ways of working, propose and manage implementation of tangible business improvements ▪ Be a point of escalation for the team on issues that do not fall within standard process or guidance ▪ Ensure all corporate policies, standards and agreed Finance processes are adhered to by the team, rectifying any non-conformances as appropriate ▪ Collaborate with other operational teams to proactively look for ways to reduce handoffs and costs and overall improve customer satisfaction ▪ Ensure that the reporting suite Power BI is effectively updated and maintained with all data feeds efficiently managed whilst providing an on-going review for any other reporting for FSSC KPI’s that can be implemented in the reporting suite ▪ Deliver induction and on-going training for all staff in the Cash Allocation team ▪ Month end processing, completing reconciliations and ensuring all anomalies on reconciliations and balances are investigated and escalated if not resolved ▪ Actively promote equality, diversity and inclusion with the Credit Control & Billing team and lead the team in a manner consistent with G4S principles The Ideal Candidate: Essential: ▪ Strong skills in MS Excel, MS Word, MS PowerPoint ▪ Numerate and Literate ▪ An understanding of SAP and/or other Finance systems ▪ A good understanding of accounting systems and the interactions of ledgers within Accounts Receivable ▪ A good understanding of accounting systems and the interactions of ledgers within Accounts Receivable ▪ Experience of leading teams to deliver against SLA’s and to achieve business goals ▪ Experience in completing complex reconciliations ▪ Experience of developing and coaching team members to maximise potential ▪ Experience of working in a busy Customer Service/Finance environment Desirable: ▪ Should possess the drive to deliver a high quality service to help promote the Financial Shared Service Centre ▪ Excellent attention to detail required to resolve complex reconciliation issues ▪ Ability to motivate a team to deliver against agreed service levels ▪ Team Player must be willing to help, support and encourage colleagues ▪ Good time management skills to ensure own and team targets are prioritised ▪ Ability to keep calm under pressure and maintain morale within the team ▪ Have the confidence to question and challenge when required