We are looking for a Connections Visits Reception Worker. This is an exciting new opportunity to join our new Prison - HMP Millsike. We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. HMP Millsike, the UK’s newest, and first ‘green’ prison, is due to open in early 2025, run by Mitie Care and Custody on behalf of the Ministry of Justice. The Forward Trust is a strategic partner to Mitie Care and Custody, providing our Connections Services across the prison and supporting a restorative and rehabilitative culture that enables prisoners to unlock their potential. Millsike will offer a dramatic shift from traditional prison environments. It will be a vibrant, bustling community, teeming with industry, activity and opportunities for personal growth. It will promote change through a restorative and rehabilitative environment and culture, empowering individuals to make self-determined choices and equipping them with the skills and emotional resilience to produce effective and long-lasting change. Forward Trust’s Connections Team at HMP Millsike will have responsibility for delivery of a core ‘Connections’ service including: Connections Visits Connections Family and Relationship Services Connections Health and Wellbeing and Substance Misuser Services The Prison Visits Centre Reception Worker is a key role focused on facilitating a supportive and secure environment for families, friends and professional visiting prisoners at HMP Millsike. The position primarily involves managing the reception area, ensuring a smooth and respectful experience for all visitors and maintaining strict adherence to security protocols. The Reception Worker will act as the first point of contact, helping to alleviate the emotional stress often associated with prison visits through compassionate interaction and efficient service. As a Connections Visits Reception Worker, you will possess the following skills - Excellent communication and interpersonal skills Strong attention to detail. Skilled in forming diverse partnerships, alliances, and relationships. Skilled in communication, presenting, data, written and verbal Working knowledge of using Microsoft office packages /digital systems Experience of databases, including overseeing the collection, recording and collating of information, including statistical data, for audit, research and reporting purposes Strong administration skills A positive problem-solving approach with the ability to focus on key issues quickly and clearly Flexibility to meet the needs of the service as it develops Training and development opportunities Flexible working Simply Health Cashback Scheme (Optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Diversity at Forward Trust Our workforce is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise. Please note the closing date for this role is 3rd January 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Please note that previous applicants need not apply. The salary for this role is £22,000.00 but is negotiable depending on experince. We would also consider part time positions for this role.