RelationshipManager
Salary: Up to £30k + £15k performance-related bonus
Location: Manchester City Centre - fully onsite role
Hours: Mon-Fri (9am-5pm)
Contract: Perm
Keywords: Account Management, Client Relationship, Sales and Service, Renewal Negotiations, Portfolio Management
What You'll Do:
As a Relationship Manager, you'll oversee a dedicated portfolio of approximately 100 clients, focusing on strong client relationships and account growth. You'll manage these accounts through virtual meetings, presentations, and occasional on-site events, delivering top-notch service while identifying new revenue opportunities. Key responsibilities include:
1. Managing a portfolio of 100 EAP and OH clients across the UK.
2. Meeting retention and premium renewal targets.
3. Leading new client implementation projects, embedding our offerings into key corporate accounts.
4. Supporting tender and bid exercises as a representative of relationship management.
5. Negotiating renewal terms with clients, demonstrating clear ROI.
6. Identifying upsells opportunities, aiming for £10,000 in new business per quarter.
7. Generating 3 new business wins per quarter.
8. Keeping detailed client records in our CRM and flagging at-risk clients and growth opportu...