Halton Borough Council is seeking a dedicated and highly organised Administration Officer to join our Domestic Abuse Support Team. This is an opportunity to play a crucial role in supporting victims of domestic abuse by ensuring the smooth and efficient processing of referrals and administrative functions within the team. Key Responsibilities Oversee and review new referrals into the Independent Domestic Violence Advisor (IDVA) service. Acknowledge receipt of new referrals and liaise with referrers to obtain missing or additional information as required. Upload and manage new referrals on the case management system (Eclipse), ensuring all client records are accurate and up to date. Make initial contact with clients to assess immediate safety and support needs, offering appropriate safety planning advice and signposting where necessary. Ensure clients engaging with the IDVA service are allocated to the appropriate team member and that high-risk cases are clearly communicated. Maintain strong working relationships with external agencies, staying informed about local services and resources available to clients. Act as the lead administrator for the Gateway programme, including client contact, risk assessments, consent forms, and attendance tracking. Provide general administrative support to the team, assisting with covering workloads during staff absences or high-demand periods. Uphold the values of equality, diversity, and inclusion, ensuring that the needs of all clients, including those facing barriers to services, are respected. About You We are looking for an individual who is: Experienced in administration, ideally within a health, social care, or support service setting. Confident in handling sensitive and confidential information with discretion. Highly organised with excellent attention to detail. Able to communicate effectively and empathetically with clients and professionals. Skilled in using case management systems or similar databases (experience with Eclipse is desirable). Proactive, adaptable, and a strong team player. Why Join Us? Be part of a dedicated team making a real difference in the lives of domestic abuse survivors. Work in a supportive and collaborative environment. Access training and development opportunities. Join us in our mission to provide vital support to those in need. Apply today Connect2Halton is a trading style of Halton & Kent Commercial Services LLP- A joint venture between Halton Borough Council & Commercial Services Kent Ltd. Connect2Halton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.