Description
The Complex Credit Hire unit deal with Delegated (DA) & non-delegated authority (NDA) multi-track cases up to £100K in value, average values will be between £25K -£50K.
The caseload will consist of pre-litigation and litigated claims. The team deal with cases of a complex, strategic and technical nature, and it is the file handlers responsibility to set the appropriate strategy, carry out the necessary investigations and liaise with their client to ensure they achieve the best settlement possible.
Some cases may involve a Personal Injury element which will also be handled by the Complex Credit Hire File Handler.
Benefits:
* 25 Days Holiday (increases with service; buy/sell 3 days
* Private Medical Insurance (Bupa; family cover option)
* Simply Health Care Cash Plan
* Gym Flex
Key Responsibilities
* The role will involve dealing with a caseload of DA & NDA credit hire files under the supervision of a Technical Supervisor. Instructions are received at varying stages of the claim process and so a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary.
The main aspects of the role will involve:
* Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
* Develop and maintain client relationships, always keeping the client at the heart of every decision
* Formulating an initial strategy for approval by Technical Supervisor.
* Legal research
* Undertaking telephone negotiations with third party Solicitors
* Liaising with the insured and insurers where necessary
* Ensuring ‘actions’ are carried out as per the task list within the Case Management System
* Accurately recording time
* Accurately completing the dispute resolution process
* Processing bills
* Ensuring all files are kept within ISO 9001 guidelines
* To ensure compliance with the SRA Standards & Regulations
* Adhere to the Keoghs Values
* Ability to work in target driven environment
* The role will also involve an understanding of the court process, to include:
* Drafting defences
* Completing allocation questionnaire’s
* Dealing with disclosure and exchange of evidence
* Completing listing questionnaire’s
* Completing pre-trial checklists
* Instructing Counsel
* Drafting CPR Part 18 questions
* Drafting CPR Part 35 questions
* Drafting Counter schedules
Working Hours
Monday to Friday 9am-5pm with 1 hour for lunch.
Skills, Knowledge and Expertise
Essential:
* Experience of litigation and handling Credit Hire files is essential with evidence of managing own case load and/or assisting on high value cases.
* Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
* Ability to use own initiative
* Ability to plan and prioritise workloads
* Excellent listening and verbal communication skills
* Good telephone negotiation skills
* Ability to follow work processes and keep to Strategy
* Ability to recognise when sensitivity and tact are required
* Ability to make decisions
* Ability to remain calm under pressure
* Good IT skills including Word, Outlook, and experience of a Case Management System preferred
* Adhere to the Keoghs Values
Desirable:
* Experience of handling PI claims
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
We are connected
We are Dynamic
We are Innovative
We succeed together
Benefits
* 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
* Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death in Service
* Critical Illness Cover
* PHI/Income Protection (Private health insurance)
* Pension Contribution based 5% Employee / 3% Employer
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
* after successfully completing probation
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 6,500 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.