About HIVED
At HIVED, weʼre steamrolling forward as one of Europeʼs fastest growing startups, and our momentum shows no signs of slowing.
Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.
A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better.
Already trusted by leading international brands such as Zara, Uniqlo, ASOS, Nespresso, and more, we are solidifying our position as the leaders in Europe to tackle this growing market. Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europeʼs leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures and the British government. Weʼre passionate about driving innovation and redefining the future of delivery.
Role Overview
We are looking for a dedicated and committed Driver Engagement Associate, responsible for managing and increasing the driver pool performance. This includes working directly with drivers as well as businessʼ to ensure that HIVED maintains and excels its high delivery standards. This is an incredible opportunity to join an inclusive team that values transparency and autonomy. You would be having a direct impact on HIVEDs drivers, supporting our growing team to feel consistently engaged, motivated, and appreciated.
The ideal candidate will have 1-2 years experience in a customer-facing role or logistics, and has experience managing a team and communicating with various stakeholders. Has an interest in increasing performance and efficiency. They have strong communication skills and are comfortable giving constructive feedback. They are able to analyse issues and use problem-solving skills to implement an efficient solution. They will need to be adaptable to change and thrive in a fast- paced environment.
This role is in-person, based at our depot in Woolwich and will require regular weekend work.
Responsibilities
* Be responsible for engaging with a large volume of drivers to maintain quality in the HIVED service
* Conduct regular performance check-ins with drivers in person, via email and via phone. Provide constructive feedback and support to optimise performance
* Account manage Delivery Service Partners to meet HIVED Standards and be the point of contact.
* Manage and resolve inbound driver queries promptly, to boost team efficiency
* Make critical decisions based on performance data which includes disciplinary action such as warning and off-boarding drivers
* Collaborate with the wider operations team including fleet, network and live operations as well as external stakeholders.
* Implement improvements based on the continuous feedback gathered from interactions with drivers.
How we reward our team
* Dynamic working environment with a diverse and driven team
* Huge opportunity for learning in a high-growth environment, with progression opportunities based on success in the role
* 25 days of holiday allowance plus public holidays
* Subsidised private medical insurance, including dental and vision
* Wellbeing initiatives, including three wellbeing days in addition to holiday allowance
* Weekly team lunch and regular company socials
* Enhanced maternity/paternity/adoption policy
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