Job summary An exciting opportunity has arisen to become a part of the Endoscopy admissions team. The endoscopy unit offers a complete range of high quality diagnostic and therapeutic endoscopic services, performing approximately 14,000 procedures per year through 5 treatment rooms. The unit operates a 6 day (Mon-Sat) service. We are looking for an enthusiastic and energetic individual to work in this busy department, which will entail working in a team of Admission Coordinators to plan elective daycase and non-elective emergency admission lists for the endoscopy clinical team. The admissions team is supported by a team of clerical officers which means the successful candidate will lead by example. Applicants should have a responsible attitude, be proactive, demonstrate using initiative and excellent communication skills as a high degree of liaison is required with senior clinicians, nursing staff, other departments and service line management. Please note the successful applicant will be required to work 1 in 5 Saturdays in a rotation with the rest of the team. Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification. Main duties of the job To provide a full comprehensive service for the endoscopy unit, liaising with endoscopists, nursing staff, wards, and management in regards to all aspects of pre-assessment and admissions, with support from a team of clerical officers. The post holder will be required to provide a booking service for endoscopy unit in an efficient and timely manner, for pre-assessment and daycase admissions. In particular to manage the addition of patients to the endoscopy waiting list and the selection and booking of patients for telephone pre-assessment and daycase admission booking in accordance with trust policies and procedures. About us We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted. Date posted 06 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year £24,071 - £25,674 Per Annum Contract Fixed term Duration 12 months Working pattern Full-time Reference number 216-LA-M6769004 Job locations Derriford Hospital Plymouth PL6 8DH Job description Job responsibilities Be responsible for placing patients onto the waiting list using accurate coding. Manage the PTL selecting patients for admission on the basis of clinical priority and agreed protocols, in liaison with directorate and clinicians. Be responsible for arranging patient admissions in accordance with clinical priority determined by the medical teams and chronological waiting list time. Printing and distributing admission lists to all appropriate staff on a daily/weekly basis. To be accountable for ensuring all capacity is fully utilised. Responsible for liaising with endoscopists, nursing staff, other clinicians and departments to facilitate patients pre-op appointments and admissions. Reorganise lists to accommodate short notice or urgent patients. Coordination and booking of the ERCP pathway Assess and analyse capacity requirements that meet PTL targets and availability of endoscopy room time. Take appropriate action when capacity proves insufficient to accommodate number of patients who need to be treated, including escalating to management. Be caring and compassionate towards patients, providing reassurance when required Take appropriate actions with regard to telephone call from patients, GPs and other agencies using initiative within trust guidelines. Prioritise own workload and work without supervision. Sort and deal with all correspondence, keeping a satisfactory record and filing system. Ensure effective communication with all members of the multi-disciplinary team. Co-ordination of speciality waiting lists within the framework for the Trusts Waiting List Policy. Required to cover for other colleagues during annual leave/sickness or peak workloads. Flexible, respond to trust needs to book vacant lists on a urgent basis. Exposure to distressing/emotional circumstances, i.e. dealing with distressed, anxious and angry patients and relatives in person or by telephone. For further details please see the attached JD & PS. Job description Job responsibilities Be responsible for placing patients onto the waiting list using accurate coding. Manage the PTL selecting patients for admission on the basis of clinical priority and agreed protocols, in liaison with directorate and clinicians. Be responsible for arranging patient admissions in accordance with clinical priority determined by the medical teams and chronological waiting list time. Printing and distributing admission lists to all appropriate staff on a daily/weekly basis. To be accountable for ensuring all capacity is fully utilised. Responsible for liaising with endoscopists, nursing staff, other clinicians and departments to facilitate patients pre-op appointments and admissions. Reorganise lists to accommodate short notice or urgent patients. Coordination and booking of the ERCP pathway Assess and analyse capacity requirements that meet PTL targets and availability of endoscopy room time. Take appropriate action when capacity proves insufficient to accommodate number of patients who need to be treated, including escalating to management. Be caring and compassionate towards patients, providing reassurance when required Take appropriate actions with regard to telephone call from patients, GPs and other agencies using initiative within trust guidelines. Prioritise own workload and work without supervision. Sort and deal with all correspondence, keeping a satisfactory record and filing system. Ensure effective communication with all members of the multi-disciplinary team. Co-ordination of speciality waiting lists within the framework for the Trusts Waiting List Policy. Required to cover for other colleagues during annual leave/sickness or peak workloads. Flexible, respond to trust needs to book vacant lists on a urgent basis. Exposure to distressing/emotional circumstances, i.e. dealing with distressed, anxious and angry patients and relatives in person or by telephone. For further details please see the attached JD & PS. Person Specification Knowledge and Experience Essential oThorough proven knowledge of Patient Management waiting lists oPrevious use of Microsoft Word, Outlook and Excel oPrevious demonstrable experience using Primary Target Lists Desirable oDemonstrable experience of iPM in the context of using inpatient waiting lists for admissions oProven knowledge and demonstrable experience of working within the diagnostic RTT pathway targets Aptitude and Abilities Essential oAbility to deal with difficult/anxious people using tact and diplomacy. oAbility to resolve conflicting situations. oAbility to use own initiative, proactive oAbility to prioritise workload and work to deadlines. Desirable oUnderstanding the trust's waiting list policy within the work place Qualifications Essential oEducated to NVQ level 3 in relevant area or equivalent qualification or equivalent demonstrable experience in an administrative environment Desirable oProven evidence of continuing professional development Person Specification Knowledge and Experience Essential oThorough proven knowledge of Patient Management waiting lists oPrevious use of Microsoft Word, Outlook and Excel oPrevious demonstrable experience using Primary Target Lists Desirable oDemonstrable experience of iPM in the context of using inpatient waiting lists for admissions oProven knowledge and demonstrable experience of working within the diagnostic RTT pathway targets Aptitude and Abilities Essential oAbility to deal with difficult/anxious people using tact and diplomacy. oAbility to resolve conflicting situations. oAbility to use own initiative, proactive oAbility to prioritise workload and work to deadlines. Desirable oUnderstanding the trust's waiting list policy within the work place Qualifications Essential oEducated to NVQ level 3 in relevant area or equivalent qualification or equivalent demonstrable experience in an administrative environment Desirable oProven evidence of continuing professional development Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals Plymouth NHS Trust Address Derriford Hospital Plymouth PL6 8DH Employer's website https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)