Endoscopy Inpatient Waiting List Co-ordinator
General Medicine is looking for a full-time Inpatient Co-ordinator within our Endoscopy department. The position is Monday to Friday, 37.5 hours per week, from 08:30 to 16:30. Working within a small dynamic team, we welcome someone who enjoys a fast-paced environment with a positive, can-do attitude.
Responsibilities:
1. Ensure that the correct administration procedures are followed and all relevant letters, prep, and related information for the department are sent out in a timely manner (e.g., confirmation letters).
2. Deal with enquiries on behalf of the Clinical Teams by telephone, personal contact, or correspondence, within agreed limits, and take appropriate action (ensure appropriate documentation is available).
3. Assist with the effective management of patient pathways, ensuring that all necessary appointments, including inpatients, lists, waiting lists, etc., are organized in an appropriate time frame.
4. Ensure that lists are utilized to capacity, diagnostics and tests are processed as requested, and that patients receive timely treatment, thus meeting the Trust and national standards.
5. Assist with the coordination of lists to ensure effective time management.
6. Assist with ensuring that the relevant databases and patient information systems are up to date.
7. Provide general administrative services including photocopying, filing, faxing, and other office routines.
8. Ensure all correspondence and documentation is filed promptly and cross-referenced whenever necessary.
9. Prepare and collate statistical information as required and input to the database if appropriate, in conjunction with Trust requirements.
10. Ensure that relevant health records are available to the Clinical Team when required and anticipate demand wherever possible.
11. Receive and sort daily post, date stamp, and distribute as appropriate.
12. Assist in the process of patient tracking, including booking all necessary appointments, chasing results, waiting lists, and ensuring that patients receive timely treatment up to the point of discharge.
13. Liaise with other hospital departments, GPs, and other healthcare agencies when required.
14. Assist and help colleagues when the need arises.
15. Provide cross-cover within the administration team during absence and follow relevant organizational policies such as notification of sickness absence and participation in individual appraisal.
Our Excellence Values:
1. Compassion
2. Accountability
3. Respect
4. Integrity
5. Courage
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernize, and advance. We have also entered into a Group Model with neighboring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organization, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses, and partners. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled, and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and ensure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds, ensuring everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
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