Job Title: ECO4 & GBIS - ECO PROJECT ADMINISTRATOR
Location: Barking, London – OFFICE BASED ROLE
Employment Type: Full-Time
Reporting To: ECO & GBIS Manager
Salary: £26K
Company Overview: For over a decade IZ Energy has been helping people make their homes more energy efficient installing measures such as insulation, ventilation, and renewable energy technologies. We install measures for homeowners, landlords, housing associations and local authorities across the UK.
We excel in installing energy-efficient solutions that deliver both comfort and savings directly to your home. Our goal is to lead the charge toward a more environmentally friendly and economically efficient future for everyone.
Job Summary: The ECO Coordinator will play a critical role in supporting the ECO Manager by focusing on administrative tasks and delivering outstanding customer service. This role ensures the smooth handling of ECO4 and GBIS-funded projects, from managing customer inquiries to maintaining accurate records and providing seamless support to customers and internal teams at IZ Energy.
Key Responsibilities
Administrative Support
1. Process and manage all administrative tasks related to ECO4 and GBIS funding schemes, in line with OFGEM guidance.
2. Accurately input and update project data across internal systems, ensuring data integrity.
3. Prepare documentation for submissions, compliance checks, and project tracking.
4. Monitor and manage deadlines, assisting the ECO Manager with timely task completion.
5. Organize and maintain a centralized system for all project-related records and correspondence.
Customer Service
1. Serve as a primary point of contact for customers, addressing inquiries and providing updates on project progress.
2. Manage incoming calls and emails, ensuring queries are resolved promptly and professionally.
3. Support customers through the funding application process, ensuring a smooth and positive experience.
4. Handle complaints or issues with empathy and efficiency, escalating complex matters to the ECO Manager when necessary.
Skills & Qualifications
1. Strong background in administration, with experience in customer service roles preferred.
2. Excellent interpersonal and communication skills, with the ability to build positive relationships with customers and stakeholders.
3. Highly organized, with the ability to manage multiple tasks and meet deadlines.
4. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable working with CRM systems.
5. A proactive and problem-solving attitude, with attention to detail and accuracy.
6. Knowledge of ECO4, GBIS, or similar funding energy efficiency schemes is advantageous.