Tenancy Sustainment Coach
Salary: £32,796 + £1,000 pa ECU Allowance
Location: Manchester
Hours: 35 per week (agile working)
Temporary: up to end of November 2025
Enhanced DBS working with Adults required
Closing date: 14th March 2025
Interview date: 19th March 2025
Interview location: Soapworks
Our organisation is all about people – the people who live in our homes, the communities we serve, and the people we work with. We recruit for attitude and behaviour, which are central to delivering great experiences for everyone!
We employ people who are passionate about making a difference, who can take responsibility and get things done. We have developed an agile, flexible culture that supports people in this.
We provide homes and services to over 16,000 people across Greater Manchester and have plans to build more over the next five years. Maintaining our tenancies is key to this, and we are looking for someone to help us do this.
We need someone who is customer-focused, encouraging customers with a wide range of needs to successfully manage their tenancy and live independently. This role involves providing early intervention, guidance, and assistance to customers at risk of failing to sustain their tenancy, both before and during their tenancy.
Working as part of a team, we seek someone who can work with customers with complex needs and tailor the service to meet their needs. It’s not just about support and advice; we need someone who can understand customer demand trends and sustainment trigger points, using customer data to inform the best approaches for delivering sustainment services. Ideally, you will have experience in a similar role in social housing.
We’re looking for someone willing to work outside normal office hours (including occasional evenings and weekends). You must have the ability to drive and access to a car. Irwell Valley Homes is a great place to work!
We work in an agile way, pay competitive salaries, offer a great range of benefits, and support colleagues to learn and grow because we want to attract and retain the very best people to serve our customers.
If you have knowledge of relevant legislation, policy, and good practice, along with experience working in a sustainment or community-based support service and applying for benefits and benefit legislation, we’d love you to join our team! Applicants will be sent a scenario-based assessment to complete and return if selected for an interview.
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