3rd Line Engineer
We have an exceptional opportunity for a driven, tech savvy 3rd Line Engineer to join an award-winning business that provides fully managed IT, support, and cloud solutions across the North East of England. Their comprehensive IT solutions have been meticulously crafted through collaboration with diverse industries, ensuring the delivery of fast, effective, and reliable services whenever required.
We are eager to speak with applicants with proven technical skills, looking for an opportunity to bring fresh new ideas and has a desire to progress in their career, taking on more responsibilities and becoming a future industry leader.
Main Responsibilities for the successful 3rd Line Engineer:
* Provide technical lead services on project work such as Microsoft 365 migration, server installation, hardware/network refreshes
* Consult with clients and team members to design solutions.
* Work with our clients to arrange site visits, downtime windows and maintenance schedules.
* Implementation of solutions for clients on both small works and projects including configure and installation of equipment.
* Ensure day to day service delivery is in line with our working policies, operating procedures and ISO standards.
* Taking ownership of escalated issues from other Support colleagues, following through to completion.
* Communicate and provide information by relevant methods internally and externally to assist and enable organiz...