Job Description – Registered Manager Main Functions of the Job To obtain Registered Manager status with the Care Quality Commission (CQC). To provide leadership to the staff team at the Home. Must have a working understanding of the Care Act and CQC’s Essential Standards. To assist in the improvement and maintenance of these standards within the Home. To maintain regular contact with external personnel responsible for compliance and standards, as well as those who are responsible for referrals (i.e. CQC inspector, managers from the local Council and the local Safeguarding Team). To work with representatives from the Care Quality Commission during inspections and with representatives of the local Council during Contract Monitoring reviews, and to formulate Action Plans following receipt of their reports. Thereafter, to ensure that the issues from the Action Plans are rectified in good time; and always working to ensure compliance with both the Care Quality Commission and the local Council expectations. To ensure that a comprehensive audit programme takes place regularly and that audit results and action plans are presented at the monthly Management meeting. To assist in generating referrals, either via forming of relationships with relevant people from the local Council; or from marketing of the Home locally so as to receive private referrals. To maintain the operations of the service at the standard agreed with the Registered Provider, within the financial budget or other parameters set by the Provider. To provide monthly financial reports to the Director, related to budgets, revenue, spend and cost control. To maintain care and management skills at the current level, and undertake such training and development as may from time-to-time be required to maintain that current practice in line with best practice guidelines. To ensure that all relevant infection prevention and control measures are in place at the Home. This includes making sure that: 1)PPE is worn at all times by all staff (PPE includes facemasks, gloves, aprons when needed, visors when needed, etc). 2) Infection control audits are completed as required and that appropriate action plans are compiled and followed so as to rectify these shortfalls. 3) Lateral Flow Tests and PCR tests are completed as needed and according to the Group’s or the local authorities testing regime 4) All other infection prevention measures such as temperature checks are completed as required. 5) All staff adhere to and abide by all rules and regulations related to infection prevention and infection control. 6) All shortfalls and concerns related to infection prevention and control are notified to senior management immediately, and where relevant to the local authority, CQC, etc. To attend the monthly Management Meeting and provide comprehensive operational, care, audit, medication and compliance updates to the Registered Provider. Conduct Mock Inspections so that the Home always has a baseline assessment as to operational status; and what areas requireimprovement. It will also be the responsibility of the Registered Managerto implement Action Plans that resolve issues identified by the MockInspections. The Registered Manager will also conduct Mock Inspectionsat the other Safe Harbor Homes, as needed by the Director. To ensure that all residents are Safeguarded at all times; and that Safeguarding notifications are submitted correctly, appropriately and ingood time. Manage costs effectively at all times in agreement with the Registered Provider. Always act in an open and transparent manner, irrespective of who the Registered Manager is dealing with (i.e. Registered Provider, Staff,Residents or external personnel). Notify the Care Quality Commission, at least one month prior to absence (except in an emergency, in which case within one week) of continuousabsence of 28 days or more, stating the following: length of absence;reason for absence; arrangements for running the establishment; name,address and qualifications of person responsible for the establishmentduring the absence.Notify return within 7 days of return from an absence of 28 days or more.Ensure that all other required notifications are submitted to either CQC or in the case of RIDOR to HSE, within the required timeframes Manage a robust complaints process that is open and transparent, in line with Duty of Candour. Ensure that all complaints are investigated,responded to appropriately within policy guidelines and learning isshared within the staff team. Manage accidents and incidents so that they are investigated in a timely way, and appropriate actions and measures are developed and deliveredand learning is shared within the staff team In addition to these functions, employees are required to carry out such duties as may reasonably be required. The Home Manager is responsible for ensuring the Home (internally and externally) is maintained to the highest possiblestandard, within the financial constraints of the business. It is the responsibility of the Home Manager to ensure the maintenance checks are carried out, and adequate provisions andcover is put in place when the maintenance person is on leave. All vacant rooms should be renovated as and when required, again to the highest possible standard, within budget and according tothe Repairs and Renewals Schedule. If the Home has any vacantrooms, these should be checked to ensure they are of a suitablestandard, with a view to always being ready for potential newResident’s. Main Duties Residents To ensure that proper selection and assessment of potential residents are undertaken, and to determine whether the Home can meet their needs prior to admission. To ensure that residents have a lifestyle according to their wishes, and that it is as meaningful and purposeful as possible. To ensure the care given is appropriate and to the highest possible standard. To support the relatives, sponsors and friends of residents. Develop the philosophy, goals and objectives for the delivery of care. Assess the effectiveness of care delivery. Implement action to meet and maintain care standards. Evaluate Care Plans and Risk Assessments. Promote a culture of Person-Centred Planning for all residents. Staff Recruit, select and train employees, in numbers agreed with the Registered Provider, and at a cost that is agreed with the Provider. The role of the Activities Co-ordinator needs to be monitored, assessed and supervised on an on-going basis. This needs to be monitored daily viaobservation and formally as a minimum every two months. Ensure that job descriptions for all employees are appropriate to current practices in each function. Evaluate the orientation and induction of all new employees, ensuring they are competent to deliver their duties during their probationaryperiod. Assist individual staff to develop in their role within agreed standards. Ensure that Supervision and Appraisal takes place for all staff at specified intervals. Ensure personnel files are complete and staff are safely recruited as per the correct recruitment process i.e. people with negative DBS or poorreferences should not be employed unless suitable and robust riskassessments are in place. This must be done in agreement with theDirector. Ensure that staff are not employed prior to achieving anenhanced DBS and two references Ensure there are suitable relief staff (Senior Carers and Carers) who are adequately trained, so that they can provide cover during staff shortages. To ensure sufficient bank staff are employed and available to cover absences so there is no need for agency or surplus overtime Promote and implement the Home’s policies and procedures. Promote the effective resolution of team conflicts. Create a work atmosphere that promotes a high quality of work life. Create and maintain a culture of performance and excellence. Manage employee numbers so as to eliminate the use of Agency staff for routine or planned absences. To ensure that there are sufficient staff, working off rotas agreed with the Director. If staffing is insufficient to cover the required rota numbers,then shifts are to be covered by the Head of Care, then the DeputyManager, and if required the Home Manager. Conduct investigations and undertake disciplinary procedures as required both within your own Home and in other Homes across theGroup General Responsibilities Develop and maintain effective working relationships with the Registered Person. Create and uphold an open, positive and inclusive management culture. Participate in the development of local policies and procedures. Share in the development of strategic plans. Participate in evaluation of the Home against agreed organisational goals, business, and quality objectives. This will take place at least monthlyduring Management Meetings. Work to establish effective employer-employee relationships. Minimise legal risks to both the Home and the Safe Harbor Group. Participate in the establishment and maintenance of the Home’s management information systems. Advise the Registered Provider of any changes to the structure of the organisation, which may be required. Implement and maintain the standards required by legislation related to the registration of the Home. Participate in discussions reviewing employee remuneration. Operate the Home in a cost-effective manner, within the financial limits set by the Provider, particularly in the area of personnel costs (i.e.recruitment of permanent staff, reduction of agency staff, etc). Be involved in the design and implementation and maintenance of the Home’s quality assurance programme. Design and administer an evaluation against the care standards and care service provision. Ensure Resident’s rights are protected. To ensure that all Key Performance Indicators (KPI’s) are met, with a view to exceeding these targets. This will, in turn ensure the viability ofthe Home To submit monthly Management Reports to the Director. These are to follow a set format as provided by the Director. These are to be submittedaccording to the deadlines set by the Director. These are to becomprehensive, filled with relevant information and well written. To ensure the Home has an occupancy of at least 90% at any given time, and to maximise fee levels in conjunction with the Director. In the eventthat this is not achieved, discussion and negotiation is required with the Directors Fees levels should be set at a level relevant to the amount of care being provided. If a resident’s needs materially change, the Manager is to notifythe Director and work with the Director to notify the relevant fundingauthority, whilst also providing documentary evidence of the change inneeds. To also work with the Director and other Managers to drive up the occupancy of private / self-funding residents. Other Responsibilities Assist in solving day-to-day problematical issues which arise. Chair Staff Meetings, which are to take place as and when required. Ensuring that Relatives and Residents meetings take place regularly, as agreed with the Registered Provider. Support the effective resolution of team conflicts, and provide guidance and supervision to direct reports. Support a work atmosphere which promotes a high quality of work life; and maintains a culture of performance and excellence. Professional Long-Term Registered Manager Role Encourage innovative methods for the delivery of care. Encourage health promotion within care strategies. Engage in meetings relevant to the activity of the Home. Establish relationships with learning institutions to promote availability of staff training at all levels. Seek opportunities for personal and professional growth. Promote a positive image for residency and employment within the Home. This role pays £45,000 basic and comes with a realistic and acheivable quarterly bonus structure which could easily generate over £10,000 per annum to the right performing candidate. Job Types: Full-time, Permanent Pay: £45,000.00-£55,000.00 per year Additional pay: Bonus scheme Performance bonus Quarterly bonus Signing bonus Benefits: Company events Company pension Discounted or free food Free parking On-site parking Profit sharing Schedule: Day shift Work Location: In person