Job summary Working as part of the clerical team within the Women and Children's Department. Responsible for providing clerical support to the clinical teams on Delivery Suite and undertaking general administrative duties within the department, including filing, booking appointments and ensuring that case notes are available as and when required. The post holder will be required to provide cover during short periods of staff absence. Main duties of the job To provide reception, telephone & door entry cover to Delivery Suite so that clinical staff can provide appropriate care to patients. To ensure that all patient admissions, transfers, discharges and ward attender episodes are correctly recorded. To ensure that adequate levels of paperwork are available to clinical staff, to make sure that all notes are made available for admissions and outpatient appointments and that all paperwork is filed correctly and in a timely manner. About us Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey. We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre. Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms. Looking for flexible working? We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs. Joining us includes a comprehensive benefits package: At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff). Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits Blue Light card eligibility And more, additional benefits can be found in the benefits documents below Date posted 27 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 359-7020998-T3 Job locations Tunbridge Wells Hospital at Pembury Tonbridge Road Royal Tunbridge Wells TN2 4QJ Job description Job responsibilities Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission. Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level. All successful applicants will be required to complete our corporate trust induction once a start date had been agreed. Interview Date: 21st March 2025 Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible. Job description Job responsibilities Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission. Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level. All successful applicants will be required to complete our corporate trust induction once a start date had been agreed. Interview Date: 21st March 2025 Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible. Person Specification Qualifications Essential Educated to GCSE level or equivalent. Good level of written & spoken English Keyboard Skills Desirable GCSE A - C in English & Maths Formal qualification in Keyboard skills Formal qualification relevant to role i.e. customer service Experience/Knowledge Essential Some experience allied to the role, e.g Customer Service Experience of work requiring a methodical & organised approach Able to manage and prioritise own workload Desirable Experience of working within a hospital/NHS/public sector setting Experience of a variety of I.T systems eg Word/Excel/Hospital administration systems Previous reception or allied experience Required Customer Services training/courses undertaken Skills Essential Understanding of the requirements of the ward clerk/reception role Knowledge of confidentiality Appropriate awareness of related hospital activities Excellent keyboard skills Decision making and ability to deal with busy workload Desirable Experience of a variety of Trust I.T systems Time Management skills Attention to detail Person Specification Qualifications Essential Educated to GCSE level or equivalent. Good level of written & spoken English Keyboard Skills Desirable GCSE A - C in English & Maths Formal qualification in Keyboard skills Formal qualification relevant to role i.e. customer service Experience/Knowledge Essential Some experience allied to the role, e.g Customer Service Experience of work requiring a methodical & organised approach Able to manage and prioritise own workload Desirable Experience of working within a hospital/NHS/public sector setting Experience of a variety of I.T systems eg Word/Excel/Hospital administration systems Previous reception or allied experience Required Customer Services training/courses undertaken Skills Essential Understanding of the requirements of the ward clerk/reception role Knowledge of confidentiality Appropriate awareness of related hospital activities Excellent keyboard skills Decision making and ability to deal with busy workload Desirable Experience of a variety of Trust I.T systems Time Management skills Attention to detail Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Maidstone and Tunbridge Wells NHS Trust Address Tunbridge Wells Hospital at Pembury Tonbridge Road Royal Tunbridge Wells TN2 4QJ Employer's website https://www.mtw.nhs.uk/ (Opens in a new tab)