Commercial Lending Case Manager/Relationship Manager Location: Oldham – North Manchester Salary: £35,000 – £42,000 DOE discretionary performance bonus Hybrid Working – 2/3 days a week in the office Benefits: 24 days holiday plus bank holidays, free car parking, modern office environment, and excellent career progression opportunities About Us: We are a large, independent business-to-business finance broker specialising in a diverse range of commercial finance products including commercial mortgages, asset finance, company buyouts, refinance deals, and more. With a strong reputation for delivering tailored financial solutions, and high customer service levels, we pride ourselves on providing an exceptional client experience and fostering a dynamic, collaborative work environment. The Company: On behalf of our client, we are seeking an experienced Commercial Lending Case Manager to join its growing team. In this pivotal role, you will manage and process lending cases, acting as a key point of contact for customers and professional introducers. Your expertise in banking or lending, particularly in case processing or case management, will be essential in delivering successful outcomes. What We Offer: A competitive salary of £35,000 – 42,000, depending on experience. Discretionary performance-related bonus. 24 days holiday, plus bank holidays. Free on-site car parking. Modern, vibrant offices that provide an excellent working environment. Clear pathways for career development and progression. Key Responsibilities: Managing a portfolio of lending cases from initial enquiry to completion. Acting as the primary point of contact for customers and professional introducers, maintaining regular communication and providing updates throughout the process. Building and managing strong relationships with all stakeholders to ensure a high level of customer service and satisfaction. Liaising with lenders, solicitors, and other parties to facilitate the smooth progression of cases. Preparing and reviewing documentation, including debentures, deeds of priority, and title deeds. Conducting due diligence and ensuring compliance with lending criteria and regulations. Providing relationship management support, resolving queries promptly, and proactively identifying opportunities to enhance the client experience. Identifying opportunities for process improvements and contributing to team success. About You: To excel in this role, you will have: Proven experience in banking or lending within a case processing or case management role. Familiarity with debentures, deeds of priority, and title deeds (highly advantageous). Strong organisational skills with the ability to manage multiple cases simultaneously. Exceptional communication and interpersonal skills, with a customer-focused approach. Demonstrated ability to deliver high-level customer service and build lasting professional relationships. A proactive mindset and keen attention to detail. Don’t worry if your CV isn’t up-to-date – get in touch with what you have and we can deal with the rest later & feel free to get in touch if you have any questions before you apply