Working Hours : 37.5 hours per week, Monday to Friday between core hours 07:30 and 17:30. Cover out of hours on-call on a rota basis. Monday 17:30 to 23:00 Saturday and Sunday 08:00 to 16:00 (Additional daily allowance payable plus overtime when on call) Location : Home-based with occasional travel to Peterlee, Northwich, or Cardiff with possible overnight stays depending on your location. We have an excellent opportunity to be part of a forward-thinking team in our Group IT Applications Tower As a Proclaim Development & Support Specialist, you will play a key part in delivering continuous improvement through the design, development, testing, deployment, and support of software solutions that enhance our business application processes. You will work closely with business change teams, IT functions, and external supplier SMEs to ensure that Proclaim and its integrated systems run efficiently and evolve to meet our group’s needs. You will demonstrate a solid level of expertise in analysis, application configuration, data access/retrieval, and problem resolution. You will take ownership of second and third-line incident and problem support, using your in-depth Proclaim knowledge to identify root causes and implement permanent solutions. Your experience in Proclaim development and level 2/3 incident support management will enable you to deliver high-quality, scalable, and secure solutions. A strong working knowledge of Proclaim server, web server, and external portal integrations is essential to ensure seamless data flow and system optimisation. Additionally, you will conduct code and design reviews to uphold best practices, suggest improvements, and support continuous enhancements within the Proclaim environment. Join ZIGUP as a Proclaim Development & Support Specialist and enjoy some outstanding benefits … Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include … Salary - £40,000 - £50,000 per annum, depending on your level of experience. Annual leave - 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday Pension - Generous employer contributions of 5%. Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes. Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance. Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires. Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping. About You First and foremost, you are a Proclaim SME, with a strong technical background in Proclaim development, support, and business processes. You have experience developing and configuring software solutions, using structured programming languages and Proclaim integrations. You thrive in a collaborative environment, effectively engaging with colleagues and stakeholders while demonstrating strong analytical and problem-solving skills. You have a proactive mindset, continuously seeking to enhance processes, introduce efficiencies, and challenge norms. You are comfortable with process-driven development and have a keen interest in lean methodologies to improve efficiency. You communicate effectively, both verbally and in writing, with the ability to produce high-standard technical documentation. Familiarity with UiPath RPA or a keen interest in learning process-driven automation is a plus. Experience in regulated environments (e.g., Insurance, Accident Management, Fleet Management, or Debt Recovery) and an understanding of compliance regulations (DPA, AML) are beneficial. About Us ZIGUP is a leading integrated mobility solutions provider. We're trusted by many of the UK’s leading insurance and leasing companies, fleet operators, OEMs and blue chip corporates, delivering a wide array of solutions from vehicle rental and fleet management to accident management, vehicle repairs, service and maintenance. Our Purpose? Keeping customers moving, smarter. We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.