Job Description The purpose of the It Support Engineer is to act as an initial point of contact for all user IT issues and escalating where necessary to the wider team. Salary: up to £24,000 Location: Nelson Working Hours: Monday to Friday 8:00 - 17:30 (37.5 Hours) Key responsibilities: Answer the telephone system, ensuring it is answered in a timely manner and politely. Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner. Act as the initial point of contact in the resolution of user IT issues. Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk systems. Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the customer. Escalate IT issues, and work alongside Project Engineers to resolve IT issues that fall outside the capabilities of the support / service desk.