Elevate Your IT Career – Join Our High-Energy, Fast-Growing MSP Are you a tech-savvy, dynamic professional looking to take the next leap in your IT career? Do you thrive in a fast-paced environment, delivering first-class service with enthusiasm and expertise? We have an exciting opportunity for a 2nd Line Support Technician to join our industry-leading Managed Service Provider (MSP) in Redhill. With rapid growth and a portfolio of 400 business IT systems, we are expanding our team to keep delivering top-tier technology solutions and support. Why Join Us? Innovative Environment – Work with cutting-edge tech and a variety of customer landscapes. Career Progression – Training opportunities to sharpen your skills and accelerate your career. Collaborative Team – Join a group of passionate IT professionals who excel in customer service and problem-solving. Social & Rewards – Enjoy team events, performance-based bonuses, and a supportive workplace culture. The Role: 2nd Line Support Technician Location: Reigate (own transport required) Salary: £35,000 - £40,000 Benefits: 22 days annual leave (rising to 25 with service) Performance-based bonus Company laptop Ongoing training and certifications Regular team social events Your Mission: Act as a 2nd line point of contact for IT support queries via phone, email, and ticketing systems. Take full responsibility for troubleshooting and resolving IT incidents, escalating when necessary. Work closely with customers and third-party partners to deliver outstanding service. Play a role in project work and new customer onboardings. What You Bring to the Table: MSP experience – At least 2-3 years in a similar role. Technical expertise – Strong understanding of: Windows-based technologies (Active Directory, Servers – Hyper-V, VMware, Dell) Virtual Desktops (Citrix, RDS) Networking (Switches, Firewalls) Backups (Veeam, off-site solutions) Detail-oriented mindset – You spot the details others miss. Strong communication skills – Both verbal and written, because IT is as much about people as it is about tech. Passion for technology – You love problem-solving and staying ahead of the curve. Flexibility – Comfortable with paid overtime when needed, as IT never sleeps. Are You Ready to Level Up? If you’re looking for a challenging, rewarding, and career-boosting opportunity in a thriving MSP, we want to hear from you Apply today and be part of something bigger. NS18561 For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search