Job Title: Claims Handler
Salary: £23,000-£24,000 (Full-Time, Permanent, 35 hours)
Location: Liverpool City Centre (Office based)
Shifts: Flexibility to work between the hours of 9am and 8pm
Are you experienced in call centres, with a knack for customer service and an interest in claims? We are hiring a Claims Handler to join a thriving, fast-paced legal firm at its Liverpool City Centre head office.
As a Claims Handler, you will play a key role in reviewing and validating cases for funding and litigation, helping clients through claim inquiries, and clearly explaining our terms, conditions, fees, and funding options. This is a fantastic opportunity to work in a dynamic environment where you can leverage your call centre experience and gain exposure to the legal claims industry.
What You’ll Do:
* Handle inbound calls and client correspondence, providing support and guidance.
* Review new cases and determine their suitability for litigation.
* Assist clients with claim inquiries over the phone and online.
* Clearly explain company terms, conditions, and fees with a professional touch.
* Work closely with internal teams to keep claims moving forward.
* Ensure all client interactions adhere to legal requirements and quality standards.
* Track and document all interactions following Standard Operating Procedures.
Key Skills We’re Looking For:
* Prior experience in a call centre or customer service setting.
* Familiarity with claims, legal claims, or financial services (a plus).
* Excellent phone and data entry skills, with a keen eye for detail.
* Proficiency with claims management or contact centre systems (preferred).
* Ability to handle client communications professionally, both written and verbal.
Benefits:
* Christmas closure & Birthdays off
* "Personal Time" to attend external appointments
* Employee Assistance Programme
* Staff Referral Bonus
* Reduced parking fees
Apply today to be part of a team that values integrity, client service, and continuous growth.
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