Aftersales Director – Automotive Industry Location: Norwich Salary: Competitive Benefits About the Role An exciting opportunity has arisen for an experienced Aftersales Director to lead and develop the aftersales operations for a well-established automotive group. This senior leadership role is responsible for overseeing Service, Parts, ARC, and PDI operations, ensuring high levels of customer satisfaction, efficiency, and profitability. Key Responsibilities: Develop and implement a strategic aftersales plan to drive business growth. Lead, motivate, and coach the aftersales team to achieve sales, efficiency, and profit targets. Oversee aftersales operations, ensuring compliance with company policies and regulatory standards. Enhance customer retention and satisfaction through service excellence. Manage budgets, cost control, and aftersales profitability. Implement innovative digital solutions to streamline aftersales processes. Ensure strong collaboration across departments for operational efficiency. Maintain a competitive pricing strategy and oversee parts inventory management. Monitor and improve customer engagement and retention initiatives. Key Requirements: Proven leadership experience in an Aftersales Director or senior aftersales management role within the automotive industry. Strong commercial acumen with a track record of driving aftersales profitability. Excellent people management skills, with the ability to inspire and develop high-performing teams. Knowledge of automotive aftersales processes, customer service excellence, and compliance requirements. Experience in implementing digital solutions and automation in aftersales operations. Ability to analyse performance metrics and implement improvement strategies. Exceptional stakeholder management and communication skills. What’s on Offer? A leadership role in a well-established automotive business. Competitive salary and performance-related incentives. Career growth and professional development opportunities. A chance to shape the future of aftersales operations in a dynamic and forward-thinking organisation. If you are a results-driven leader with a passion for aftersales excellence, we want to hear from you. Apply now to discuss this opportunity in confidence