Sanctuary is one of the UK's leading providers of housing, care and community services. With around13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.
Service Management Office Analyst
Worcesterbased with a balance of home and office working
GBP 36,680 : GBP 38,611 per year
35 hours per week : Monday to Friday
We have an exciting and new opportunity for a
Service Management Office Analyst to join our Technology Team based at our Head Office in Worcester. You will assist the Service Office Manager with the effective and efficient management, development and improvement of Service Management Office (SMO) Services to ensure the effective and efficient delivery of high:quality Technology Operations projects and reporting.
The mission for our Technology Department is to drive and inspire modernisation whilst enabling our entire community to thrive. Technology is one of the key enablers of our Groups strategy so having the right person to support the successful delivery of modernising our Technology Operations is crucial.
This role is based in Worcester and will include a balance of home and office working (3 days in the office and 2 days from home).
The role of Service Management Office Analyst will include:
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Analyse, react to and provide high quality management information to all stakeholders on the Operations Portfolio, as well as specific programmes or project progress to support on:going operational planning
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Working with relevant stakeholders to develop and implement overall strategic direction for the SMO team, including establishing systems, processes and tools
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Assisting with the provision of high:quality management information to all stakeholders for all programme or project progress and issues to support ongoing operational planning and delivery including benefits tracking
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Identifying and providing recommendations for continuous improvement of SMO, including the provision of information and resources, project plans, risk management, communication plans and facilitation activities
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Contribute, as appropriate, to special projects and change programmes in support of the Group's objectives
Skills and experiences:
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Experience of managing Project or Service Management Office services for a variety of concurrent medium to large scale projects/portfolios, with an understanding of a full project life cycle
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Proven experience in working with others to effectively deliver projects
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Some experience in mapping processes and building tools to support portfolio activities and deliver business needs, including reviewing and improving existing processes and tools
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Proven experience in analysing and diagnosing problems and implementing effective solutions
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Excellent organisational and planning skills
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Experience of processes, governance, reporting and continuous improvement
Why work for us?
One of the UK's leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
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25 days annual leave (rising to a maximum of 30 days) plus public holidays
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A pension scheme with match