Job summary In the supporting information section of your application, please answer the following question: 'Explain the importance of Clinical or Information Governance within the NHS?'. Please note that if you do not answer the question we will be unable to proceed with your application. Governance is a framework for the regulations and practices that an organisation uses to manage and comply with its objectives, expectations, reporting requirements, and sets out the roles, responsibilities, and procedures for the effective and efficient conduct of its business. We have two vacancies within our Clinical Governance and Information Governance Team. We are looking for conscientious and organised people to support the Governance teams in managing access to clinical and corporate systems, handling, and responding to requests for information; and to undertake general administrative duties within a governance environment. You will be provided with appropriate in-house and external training for this role. Previous applicants need not apply. Main duties of the job To support the governance team to implement systems and processes in accordance with national and local policies and procedures for clinical governance and information governance. Investigate routine enquiries and queries from staff, patients, and the public. To assist in the development of systems, databases, webpages, and reports Provide advice and guidance and deliver basic training or instruction. Maintain systems and databases. About us Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff. Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve. Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people. Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance. Date posted 07 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time, Flexible working Reference number 825-6722327-CORP-B Job locations Mount McKinley Shrewsbury Business Park Shrewsbury SY2 6FG Job description Job responsibilities Please see the attached job description and person specification for further information of this role. Job description Job responsibilities Please see the attached job description and person specification for further information of this role. Person Specification Training and Qualifications Essential Level 3 Qualification (A-level, NVQ, BTEC, City and Guilds), in a relevant subject e.g. IT and Computer Skills, Business, Health and Social Care. Relevant qualification such as European Computer Driving Licence (ECDL) or equivalent knowledge of computer system(s), such as Datix, Care Identity Management (CIM2), Microsoft 365. Experience of working in an office environment with demonstrable skills in areas such as systems and databases, administration, document and records management, data entry, data analysis, data quality. Relevant short courses, such as communication, governance, Microsoft 365 or applications, project management, business, computer literacy. Experience Essential Demonstrate recent office experience or experience where interpersonal and telephone skills have been used. Demonstrable experience of using Microsoft 365 and office applications, databases and systems, internet. Demonstrate recent experience of working with data and use of analytical skills, attention to detail. Knowledge and Skills Essential Ability to communicate information effectively in a busy environment e.g. email and telephone. Demonstrate problem resolution skills to determine data and information issues. Good organisational skills. Good written and verbal skills. Person Specification Training and Qualifications Essential Level 3 Qualification (A-level, NVQ, BTEC, City and Guilds), in a relevant subject e.g. IT and Computer Skills, Business, Health and Social Care. Relevant qualification such as European Computer Driving Licence (ECDL) or equivalent knowledge of computer system(s), such as Datix, Care Identity Management (CIM2), Microsoft 365. Experience of working in an office environment with demonstrable skills in areas such as systems and databases, administration, document and records management, data entry, data analysis, data quality. Relevant short courses, such as communication, governance, Microsoft 365 or applications, project management, business, computer literacy. Experience Essential Demonstrate recent office experience or experience where interpersonal and telephone skills have been used. Demonstrable experience of using Microsoft 365 and office applications, databases and systems, internet. Demonstrate recent experience of working with data and use of analytical skills, attention to detail. Knowledge and Skills Essential Ability to communicate information effectively in a busy environment e.g. email and telephone. Demonstrate problem resolution skills to determine data and information issues. Good organisational skills. Good written and verbal skills. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Shropshire Community Health NHS Trust Address Mount McKinley Shrewsbury Business Park Shrewsbury SY2 6FG Employer's website https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)