Salary: Up to £26,000 per annum + bonus + benefits
* Up to £26,000 + up to 10% bonus + benefits
* 35 hour working week with no evenings and weekends
* Work from home 80% of your week following successful completion of probation
About the role
As an Injury Claims Handler in our Bristol office, you’ll be part of a large team that manages third party personal injury claims from initial claim through to settlement.
We’re offering you a 35-hour week with shift patterns running from Monday to Friday between 8am and 6pm. As well as no weekend working, we offer homeworking options after probation that work for you.
At NFU Mutual, we put our customers at the heart of everything we do. We're proud to have built an enviable reputation for exceptional member loyalty, which is why 9 out of 10 customers renew with us each year. You’ll engage with our customers, NFU Mutual Agents and a variety of third parties to gather the necessary information that’ll help you make fair decisions on our customer’s claims. We always look for ways to settle our customers’ claims, which makes working in our claims team altogether more satisfying and rewarding.
You’ll be joining a vibrant and successful team, with a supportive learning environment focused on your personal and career development.
About you
We are seeking dynamic and driven individuals, ideally with claims handling experience in either Motor or Casualty claims to join our Personal Injury Department in Bristol. You will work as part of teams responsible for managing and processing third party injury claims from when the claim is intimated to settlement.
You’ll have excellent communication skills and a proven ability and confidence to negotiate and challenge third party claims where necessary to deliver excellent outcomes for our customers. You will be proficient in using systems and software applications with appropriate training provided.
Previous third party claims experience is desirable, but we are open to speaking to candidates from different areas of insurance.
Benefits and Rewards
* Salary of up to £26,000 per annum
* Annual bonus (up to 10% of salary)
* Contributory pension scheme, up to 20%, including your 8% contribution
* 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
* A Family Friendly policy that helps you balance your work and family responsibilities
* Access to savings at High Street brands, travel and supermarkets
* £20 contribution to a monthly gym membership – subject to T&Cs
* Health and wellbeing plan- cashback for dentist, opticians, physio and more
* Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
* Employee Volunteering - volunteering in the community for one day each year
* Unlimited access to Refer a Friend £500 bonus scheme
* Life Assurance cover of 4 x salary
* Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
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