Generalist Adviser
To increase our remote service delivery capacity, providing generalist advice focussed on practical cost-of-living crisis support.
We are inviting applications for the role of Generalist Adviser:
* Hours: 22.5 hours per week
* Salary: From £26,424 pro rata per annum, plus 4% employer’s pension contribution
* Holidays: 28 days holidays including bank holidays per annum pro rata
* Location: Based at Newton Abbot office
* Contract: Fixed term to 31 July 2025
* Reporting to: Advice Services Manager
This post aims to increase our remote service delivery capacity, providing generalist advice focussed on practical cost-of-living crisis support. It will concentrate on delivering advice via channels other than face to face. Delivery can be by phone, email, web chat or video, but a minimum of 60% of all contacts must be delivered by phone.
We are looking for an experienced, organised and proactive adviser, with good IT literacy and excellent communication skills to:
* provide support and advice on a full range of Citizens Advice enquiry areas
* resolve enquiries, signposting if appropriate
* work effectively with local partners, to achieve the best outcomes for clients
Remote working may be considered for the successful candidate, after a successful induction period.
Applications should be completed with reference to the job description/person specification and notes for applicants, and submitted with an equal opportunities monitoring form.
Please visit our website for more information and an application pack: citizensadviceteignbridge.org.uk/jobs
Job Type: Part-time
Pay: Up to £26,424.00 per year
Expected hours: 22.5 per week
Benefits:
* Company pension
Work Location: In person
Application deadline: 14/10/2024
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