Children's Therapy Administrative Assistant
We are seeking a highly motivated and committed administrator to join our Children's therapy teams at Mid Yorkshire Teaching NHS Trust. The role will be required to provide efficient and effective administrative duties to the Children's Physiotherapy, Occupational Therapy, Speech and Language Therapy Teams and the Autism Diagnostic Pathway (includes the Multi-Disciplinary Assessment [MDA]).
The post requires flexibility and the ability to provide a wide range of administrative duties as the services develop.
This post is a full time permanent post of 37.5 hours. Part time and/or job sharing will be considered.
Main duties of the job
1. To carry out administration duties in a manner that supports departmental targets and ensures compliance with standard operating procedures.
2. To support smooth running of the children's therapy services including the autism diagnostic pathway (Multi-Disciplinary Assessment [MDA]).
3. Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.
4. Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary.
About us
We are an acute trust caring for over half a million people in Wakefield and Kirklees. Our 10,000 staff work in patients' homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Job responsibilities
1. To have a working knowledge of the Children's Therapy Services provided by Mid Yorkshire Hospital Trust and understand the systems and processes involved in service provision.
2. Have key responsibility for undertaking admin duties to support and ensure smooth running of the team.
3. To know the professional and personal scope of your own practice.
4. The ability to work within Trust policies, procedures and departmental standards. To have an understanding of Trust structures.
5. To be able to organise own workload taking into account the priority needs of the service.
6. To be able to use office machinery e.g. computer, photocopier.
7. To provide an efficient customer service, undertaking clerical and reception duties as required within the department.
8. Promote effective customer-focused communication with patients and service users.
9. To contribute to the management of patient appointments via telephone, face-to-face contact, by letter, or via email.
10. To be responsible for the accurate and timely storing/scanning of records, e.g. referral letters.
11. To be able to complete relevant standardised electronic forms and other official documents.
12. Assist with managing multi-disciplinary referrals, assessment waiting lists, reporting to the MDA co-ordinator.
13. Uphold the Trust's values and beliefs to maintain a professional approach at all times.
14. To respect the equality and diversity of all people you come into contact with during the course of your working day.
Person Specification
Knowledge and Awareness
* Awareness of own limitations.
* Understanding of Confidentiality.
* An understanding of the work of the Children's Occupational Therapy, Physiotherapy and Speech and Language Service.
Personal Attributes
* Ability to work as part of a team.
* Ability to work under pressure.
* Ability to demonstrate a flexible approach to working practice.
* Ability to adapt to new environments and changing situations.
* Ability to use negotiation skills appropriately.
* Ability to manage time effectively.
* Inter-personal and organisational skills.
* Trustworthy and reliable.
Skills and Abilities
* Computer Literacy.
* Ability to demonstrate literacy and numeracy skills.
* Able to communicate clear and concise information both verbally and in writing.
* Ability to prioritise own workload.
* Understanding of medical terminology.
* Experience of IT systems.
Other
* Ability to satisfy Occupational Health screening.
* Adaptable and flexible according to the demands of the service.
* Understanding of the need to maintain confidentiality.
* Willingness to undergo any suitable training.
* Interested in personal development.
* Flexible approach to hours, site and conditions.
* Appropriate level of fitness to carry out duties.
* Able to carry out concurrent activities.
* Access to a vehicle with the ability to travel independently in line with requirements.
Experience
* Significant experience working in admin.
* Dealing with the public both in person and on the phone and by e-mail.
* Previous use of internet/e-mail.
* Previous experience of using Microsoft Office.
* Ability to use initiative.
* Previous use of SystmOne.
* Previous work experience within the healthcare setting.
* Previous experience of using e-camis.
Qualifications
* GCSE English and Maths or equivalent at C Grade or above.
* RSA Word Processing Stage II or equivalent.
* Computer training/qualifications.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr