Our Public and Industrial sector is growing and for us to continue striving, that’s where you come in as our Senior Account Manager reporting into our operations director.
We’re looking for you to maximise our performance and offering to our customer, focusing on all areas; safety, KPI attainment, customer satisfaction, revenue and profit, innovation and long-term strategy including social value and sustainability. If you're passionate about adding value and making a difference, this new leadership opportunity offers exactly that! You’ll be driving contract retention, extension and development by forming strong working relationships with our customer and our operational teams.
We’re proud to be a leading supply chain partner for British business, through our wealth of knowledge, experience and relationships. We’re excited to continue our journey with EDF Energy, providing warehousing and transport services to support the build of Hinckley Point C nuclear power station and our growth within the Infrastructure and Industrial sector.
Key Accountabilities:
* Lead strategy, performance and manage overall relationships between Wincanton and EDF including that of sub-contractors.
* Drive delivery of organic growth, along with creating, owning and reviewing the EDF Key Account Plan ensuring we achieve all agreed revenue and profit targets.
* Liaise with customers to ensure all contractual/commercial requirements are met, with performance and customer satisfaction being maintained at best-in-class levels.
* Serve as the lead point of contact for all customer account management matters, developing trusted advisor relationships with client, customer and executive sponsors.
* Develop internal relationships across Wincanton sectors/central functions to leverage multi-faceted solutions and support new business sales activity.
* Apply critical market/industrial knowledge to improve customer relationship and opportunities for growth, working closely with Business Development to track growth pipelines.
* Drive a culture of innovation and continuous improvement, ensuring a high-performance culture is developed and maintained across our sites and operations.
* Monitor upcoming contract renewals, along with working collaboratively with General Manager/Operational teams to set and meet stretching budgets to drive sector strategy.
* Note: Hybrid role with circa 3 days per week travel to sites in the South West, along with occasional travel to other UK regions.
What will you bring to our team?
* Exemplary customer relationship management skills, with excellent commercial acumen and ability to share a culture amongst stakeholders/teams to focus on bottom line performance along with long term strategy.
* Proven strong planning/analytical skills, with experience in understanding supply chain management IT solutions and technology to look at CI and offerings for our customers.
* Experience of change management processes, including successful delivery of change through resilience, tenacity and collaborative motivation of achievement.
* Proven experience of delivering customer-focused solutions, whilst juggling multiple account management projects.
* Sector experience of construction and/or manufacturing logistics/supply chain is required (managing NEC3/4 contracts desirable).
What do we offer?
Our Culture & Benefits
In addition to generous remuneration, company car/allowance, we really value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits including online discount platform, onsite parking and much more.
Our people are at the core of our business and what makes Wincanton great. That’s why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment.
Be a part of our values; We’re Thoughtful, We’re Aiming High and We’re Prepared.
Our Commitment
We are committed to providing equality of opportunity for all employees. We strive for an environment where all colleagues feel included, supported and valued, whilst feeling they can be their whole selves within our workplaces. We are proud that our colleagues represent us and our successes and we welcome your application.
Find out more: Wincanton champions a diverse workforce.
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