ABOUT DYNAMIC EARTH
Dynamic Earth is the UKs leading earth science engagement charity, with a mission to empower people with an understanding and empathy for the Earth and its future. We do this by providing compelling engagement at our world-class Science Centre and Planetarium in Edinburgh, as well as through our learning and engagement programmes across Scotland. We recently published a bold new 10-year strategy From Beginning to Mend along with a powerful new brand, to help us reach more people and to embed climate change across everything we do.
PURPOSE OF THE ROLE
The Hospitality Manager is responsible for all hospitality operations, including event delivery, management of event operations team, health & safety management for events, compliance with current food hygiene standards, alcohol legislation and COSHH requirements.
This role ensures a high standard of customer service and ensuring events are consistently delivered. The role holder will be expected to keep good records of stock, inventory, staff management and day to day relations with suppliers and partner organisations for the hospitality area.
The role will also carry out the building Duty Manager role when required.
The role holder will develop, guide and maintain the departments staff, products, budgets and customer service.
DUTIES
* Lead, inspire and collaborate with corporate supervisors and assistants to deliver consistent and exceptional standards in event operations. Maintain a culture within the team that pushes the boundaries of customer care and service excellence.
* Run the day-to-day delivery of events and control of administration behind event and hospitality activities. This includes delegating to corporate supervisors on set up and close down for corporate events and bars. Ensure the supervisors and assistants prepare events to a 5-star standard following the specifications of the client.
* Responsible for coordinating all staff training, coaching and development within the department, ensuring current food hygiene, health and safety/COSHH requirements, and alcohol licensing are being met. Ensure relevant paperwork is recorded and updated as necessary.
* Ensure that the departments administration, accounting, cash handling and stock control procedures are adhered to and effective procedures are in place.
* Ensure correct staffing levels are maintained to successfully deliver all event operations, whilst keeping on top of administrative duties.
* Maintain positive and collaborative relationships and communication with stakeholders including suppliers, partners, clients, colleagues and team.
* Responsibility for cost of goods sold, department wage costs, renewals costs and any other additional costs to the business in relation to hospitality operations.
* Timely and accurate orders for event supplies and provisions to ensure event delivery matches client expectations and requirements.
* Regularly auditing the hospitality operations to ensure correct procedures are adopted and legislation is being followed.
* Achieve department KPIs to reach targets and support the department growth.
* Liaising closely with the Events Team and Kitchen Team to ensure departments are aligned.
* Complying strictly with all legal requirements regarding the liquor licensing. Responsibility of being the Premises Licence Holder for Dynamic Earth.
* Working with the Head of Hospitality to foster new opportunities for Dynamic Earth to build partnerships with local businesses and suppliers to enhance our event offerings for food and drink.
* Taking on the role of Duty manager when required to help ensure the building maintains its 5-star status.
* Any other associated duties, which may be necessary from time to time to ensure the smooth running of the department.
SKILLS, KNOWLEDGE AND ATTRIBUTES
* Relevant experience in a similar role
* Be able to demonstrate previous success in managing corporate events.
* Well organised with excellent attention to detail and ability to prioritise workload.
* Self-motivated and confident to work with autonomy.
* Financially literate with a good knowledge of the Microsoft Office Suite and budget management.
* A passion for food and customer service
* Ability to adapt to challenges and opportunities with a solution-oriented perspective
OUR BENEFITS
* 34 days annual leave (which includes 9 bank holidays)
* Complimentary entry to Dynamic Earth for family and friends
* Free staff car-parking
* 25% Discount in the Dynamic Earth Gift Shop
* Subsidised meals from the Dynamic Earth Café
* Staff Canteen with complimentary tea and coffee
* Free entry to ASVA member visitor attractions (subject to conditions)
* Limited Gym Membership at Holyrood Hotel (subject to conditions)
* Employee Values Awards
* Matched company pension contribution of 5%
* Confidential advice-line through our Employee Assistance Programme
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