Job Title: Operations Manager
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.
The Hiscox Property Services team create and maintain environments for everyone to do their best work. This means continually assessing how we optimise our offices to ensure connectedness, collaboration and a stronger community.
Our aim is to provide a consistently clean, well maintained and fit for purpose offices for all our staff across the estate.
We go the extra mile wherever possible to provide excellent customer service to our colleagues and stakeholders around the business.
Overview
We have a fantastic opportunity for an operations manager to join our team based in York where you will deliver a day-to-day seamless customer journey on this client site. The role also includes working alongside the Account Manager in delivering exceptional service and Standards to the rest of the portfolio.
The successful candidate would be expected to be operationally hands-on where necessary, as well as having managerial and service delivery duties. Responsible for the day to day running of both soft and hard services, managing the site team and supply chain in order to meet contractual outputs and objectives.
You will lead the York team, handle all aspects of people management, and ensure that all operations are compliant with health and safety regulations. This is a fantastic opportunity for a proactive individual with strong leadership skills and a passion for maintaining top-tier facilities standards.
Key Responsibilities
1. People Focussed, you will lead and train your onsite team of Facilities Assistants and Engineer ensuring service excellence. Setting and tracking personal development goals to identify gaps and develop skills.
2. Responsible for the day to day running of both soft and hard services, organising the site team and supply chain to meet contractual outputs and objectives.
3. Support and develop the onsite team and ensuring the smooth running of the office and all tasks are completed in the required timeframe.
4. Develop and maintain client relationships, attending client meetings and ensure they receive the highest standards of service in relation to their operational needs and business objectives.
5. Manage work programmes on site, acting as the liaison and point of contact for all parties involved.
6. Oversee third party contracts to ensure the correct standard of service is provided in accordance with the agreed contract.
7. Manage quotations, understanding client requirements and budgets before raising on required platforms for client approvals.
8. Complete daily building walks ensuring the office environments are clean, tidy and presentable at all times.
9. Responsible for the ordering and maintaining of stock levels for office supplies.
10. Plan and co-ordinate all aspects of Hard Service delivery. Planned Preventative Maintenance (PPM), Reactive Maintenance, M&E and Help Desk Calls, as well as Small Project Works across the UK portfolio.
11. Daily management of the Engineering teams ensuring compliance with safe working practices.
12. Responsible for all the health and safety and statutory compliance, including that of third-party service providers and maintenance records. This includes ensuring our e-logbooks are regularly updated and monitored in accordance with all the Health and Safety requirements and cadence.
13. Compile and maintain all required management information and records relating to company, health and safety and other related records. This includes Forward Maintenance Register, Asset register, emergency response plans as well as all related records and management reports.
14. Produce weekly and monthly management reports in accordance with the needs of the business.
15. Any other duties as in accordance with the needs of the business.
Person Specification/Requirements
1. Positive attitude with excellent customer service, interpersonal and communication skills.
2. Proven people manager, customer focused and service orientated.
3. Self-motivated team player, able to work on own initiative whilst interfacing with senior management, operational teams and customer contact points.
4. Good awareness of Health and Safety legislation and guidance.
5. Previous Facilities Management experience.
6. To be an ambassador for the company and set a great example to others.
7. Good IT skills essential for the role, Word/Excel/PowerPoint/SharePoint.
8. Knowledge and experience in regard to business administration and work management to support a range of customers and stakeholders.
Job Types: Full-time, Permanent
Pay: £46,574.00-£50,000.00 per year
Schedule:
* 8 hour shift
* Monday to Friday
Experience:
* IT: 1 year (required)
* Customer service: 1 year (required)
* Leadership: 1 year (required)
* Management: 1 year (required)
Work Location: In person
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