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Pro1 recruitment are currently looking for the next super star to work as a Campaign Manager is an integral part the team, you will be responsible for being the 'bridge’ between clients and the sales floor. Using your skills and expertise to encourage the Training Department to facilitate the targets for the clients. Following KPIs that will be discussed and set alongside the Operations Director.
Below is a more detailed description of your daily/weekly responsibilities:
Working hours will be 900 am - 1700 pm
Annual salary £27.500
Daily
1. Daily meetings with Trainer, Ops Director and Client Liaison Manager
2. Review Warms and Hots set up for each caller/Campaign for that day and understand if these are where they should be at (min 15 per day set up to call)
3. Floor Training/Elbow Coaching - Following the daily meeting you will be involved in the actions agreed, which includes sitting with agents and completing the relevant training documents to ensure the agent is hitting required achievements both from a call delivery point of view and usage of Five CRM
4. Group Sessions/Training - Campaigns are earmarked for ongoing or ad hoc 'Group Sessions’ where all telemarketers briefed on a campaign will join in a call listening session, which you can manage and facilitate. During these meetings a selection of call recordings will be played, and constructive feedback given. If more specific training needs are ...