Service Advisor
£30,000 - £35,000 Basic Salary + Bonus!
Independent Specialist
Wimbledon Area
"Every car that rolls into your service bay is more than just a machine—it's a story, a journey, and an opportunity to make a lasting impact. As a service advisor, you hold the key to unlocking seamless experiences, building trust, and ensuring that every drive is smoother than the last."
Job Description
Are you passionate about customer service and automotive care? We are looking for a Customer Service Advisor to join our team! If you have excellent communication skills, a keen understanding of automotive services, and enjoy helping customers keep their vehicles in top condition, we want to hear from you.
Responsibilities
* Greet and assist customers in a professional and friendly manner.
* Assess customer needs and recommend appropriate services and repairs.
* Provide accurate estimates for services, repairs, and parts, and communicate clear timelines for completion.
* Schedule service appointments and follow up to ensure customer satisfaction.
* Maintain service records, ensuring all customer details and vehicle history are up-to-date.
* Collaborate with technicians to ensure a seamless process from diagnosis to service completion.
* Handle customer inquiries and concerns, addressing any issues with empathy and professionalism.
* Promote special offers, maintenance packages, and other serv...