IT Service & Infrastructure Engineer The Role: The role of IT Service & Infrastructure Engineer is to provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services and infrastructure. This includes: End-User Computing (EUC) Hardware & Logistics Application Support Managed Print Services Identity Access Management Email File Management The primary objective of the IT Service Desk is to ensure the performance and cost-effectiveness of our technology, application, and infrastructure solutions. This involves promptly identifying and resolving outages or performance issues, providing first-line support to end-users, and ensuring minimal disruption to business operations. In addition, this role will also provide IT support and administration to all back-office systems, which includes bespoke Insurance and Referencing systems. You will also oversee desktop environments for the Group and offer technical assistance to external customers, primarily letting agents and landlords. Furthermore, the role encompasses active participation in the continuous rollout of Service Desk projects, supporting the Service Desk Manager and Infrastructure team as needed. Experience: Demonstrable experience within a busy IT support environment. Extensive knowledge of computer hardware systems. Familiarity with general OS systems and Office Software. Technical Support/Problem Solving skills Incident Management and Request Fulfilment Knowledge of Microsoft, Android and iOS systems and technology Working within a matrixed team Proactive problem solver and independent thinker. Structured and organised - can prioritise and manage a demanding and agile workload Excellent communication and stakeholder management capability Good attention to detail and ability to think laterally Resilient and positive attitude. The IT Service Desk operates between the hours of 08:30 and 17:30 Monday to Friday with Saturday cover from 09:00 to 14:00 on a rotational basis (overtime paid). Why Join Us? Competitive salary and benefits package Flexible working and holiday options Pension, enhanced parental leave, and life insurance Discounts on technology, travel, and leisure Learning and development opportunities Volunteering and charity support days Join a company that values innovation, growth, and its people. Apply now to take the next step in your career. HP REF-220 847 ADZN1_UKTJ