Receptionist - Evenings We have a rare and exciting opportunity to join the Front of House Team, greeting guests and checking them out with a smile. Your professional and friendly character will thrive here at Ragdale, where we nurture our employees with a variety of benefits, from free on-site meals, to free transportation to and from work. If you love customer service and want to work within an award-winning hotel and spa, then we would love to hear from you. Your main responsibilities will include
1. Providing a warm welcome to our guests
2. Using our computerised hotel system to process guest details
3. Ensuring that billing charges are entered correctly and that daily takings are balanced.
4. Dealing with queries from guests and ensuring that any requests are met swiftly
5. Producing accurate guest accounts upon check out ensuring a smooth departure
6. Confident and intuitive, you will be required to adapt your manner of communication to suit a variety of situations. You will be required to listen, react and resolve, ensuring our guests receive an individual, personalised experience.
Qualifications and skills Experience in a customer facing role would be an advantage but full training will be provided and our Team Development Programme will equip you with the skills required to succeed in this role and progress your career journey here with us at Ragdale Hall Spa. GCSE grade C or above (or equivalent) in Maths and English are essential. Hours of work 10 hours per week worked on a 2 week rota - 2 evenings on week 1 and 3 evenings on week 2. Includes alternate weekends. * Salary Age 16 - 17 - £8.20 per hourAge 18 - 20 - £9.65 per hourAge 21+ - £11.54 per hour Perks
7. Potential Earnings of up to £1400 per year in tips (based on full-time hours)
8. Exciting prospects for career advancement
9. Complimentary breakfast, lunch, and tea during your working hours, as well as regular special treats.
10. Free of charge parking on site.
11. Free transport available from Melton Mowbray and Asfordby.
12. Take advantage of some of our amazing facilities such as the gymnasium, certain exercise classes, and our fabulous Thermal Spa.
13. Enjoy generous discounts in all our retail areas and food and drink outlets.
14. A huge 50% discount on most of our beauty treatments.
15. Employee Assistance Programme.
16. Discounted stays and day packages for you, your friends and family.
17. Generous recommend a friend employee referral scheme.
18. Long service bonuses and celebration events to acknowledge loyalty.
19. Recognition and reward schemes including high street gift cards, vouchers to spend at Ragdale, chocolates, fizz and much more!
20. A workplace that is fun, friendly and welcoming.