Closing date: 11 November 2024 Recruitment Partner: Matt Haywood - matt.haywoodboots.co.uk About the role Within this role you’ll be working across the West Wessex region with hubs in Bristol and Weston Supermare, this is alongside 10 other managers within the West and Wales region. Boots Healthcare Logistics sits within Boots Supply Chain Operations and is focussed on delivering pharmaceuticals from stores directly to patients inclusive of Hospitals, Care Homes & Residents. This an exciting time to join as BHL looks to expand its operation taking on third party clients, challenging the way we do business and deliver to customers. Reporting into the Regional Operations Manager; you’ll be leading your team of drivers to ensure that our customer base receive the correct prescriptions, in the right quantity at the right time, ensuring that standards are high. Your team will consist of around 20-50 BHL drivers, that you’ll play a key role in motivating, developing and coaching to ensure that they provide an excellent service for customers. You’ll also manager a Team Coordinator to support with day-to-day activities and planning for your team. You’ll also: Build great relationships with key stakeholders Ensure adherence to all standards & policies e.g. Standard Operating Procedures, Health & Safety while Acting as an Ambassador for Boots & BHL always Deliver outstanding customer care across all BHL customers. Driving the service to be flexible, agile & reliable What you’ll need to have The role requires a full driving licence with less than 6 points The role is subject to a satisfactory DBS check Good people management skills with an ability to effectively influence a team who work remotely. A need to balance good communication skills with an ability to engage and motivate and ensuring efficient service delivery Ability to build relationships with a range of stakeholders Excellent planning and time management skills Able to work under pressure, manage competing demands & respond quickly & calmly to escalations Able to demonstrate a real commitment to customer care & understanding that this is at the forefront of the BHL ethos Our benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better. What's next Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. LI-Onsite Keywords Managing, Manager, Management, Delivery, Delivering, Drivers, Pharmacy