Real Time Journey Administrator - Pontypridd, South WalesSalary: £28,400Basis: Full timeEqual OpportunitiesAt Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone\\\'s different and has their own perspective so we\\\'re building a diverse team that mirrors the communities we serve. Through this we\\\'re determined to be one of Wales\\\' leading inclusive employers. We\\\'re creating an inclusive transport network that everyone in Wales can be proud of.Who we are At Transport for Wales, we\\\'re on a mission to transform transport in Wales and make it fit for the future, whether that\\\'s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we\\\'re all facing. We\\\'re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we\\\'ve made to the people of Wales to build a sustainable transport network that meets their needs.Role responsibilitiesThe Real-Time Administrator will be responsible for safeguarding the data quality of the Welsh Bus Data Service (WBDS) outputs, working with suppliers and stakeholders to identify and resolve any issues with the Real-Time feed, and ensuring predictions and vehicle matching are maintained at a high level for customers. Equal Opportunities Investigate and resolve all data queries, issues and complaints raised about the WBDS feed by stakeholders, using the systems and tools provided (Horizon, WebDMS, Welsh Bus Data Content Management System and CitySwift) to ensure issues are resolved within a reasonable timeframe.Actively and pro-actively monitor WBDS Real-Time feed for matching and tracking issues, identifying the source of these issues using the provided tools, and raising these cases with the necessary stakeholders, using the systems provided and matching reports, in order to reach a resolution and improve vehicle matching.Identify where Real -Time predictions are missing, or inaccurate, using systems and reports provided by WBDS suppliers, and determine how these gaps can be resolved so predictions data can be improved.Advise and support Local Authority agents, bus operators and drivers on ticket machine data and back-office technical configuration, using existing knowledge on best practice, to ensure they can generate high quality real-time tracking and outputs. Who we\\\'re looking for An extensive understanding of real-time system fundamentals and timetables; this could include rail or other modes. Experience of using Office 365, Microsoft Excel, SharePoint and Teams. Experience of more advanced IT systems such as File Transfer Protocol (FTP), and Extensible Markup Language (XML) file formats. Experience of analysing and tracking data across multiple systems and have substantial experience in analysing information to be able to spot errors and inconsistencies. Welsh Language Skills The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.Next steps Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details. Transport for Wales is a disability leader. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful. This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible. Please note, we reserve the right to close this vacancy early if we receive sufficient applications.