Reservations Manager
Elite Hotels is seeking an inspirational leader to join our Reservations Team as a Reservations Manager. This is a rare and exciting opportunity to lead a team and make a positive impact on our guests' experiences.
About the Role:
We are looking for a people person with a strategic mindset to take on this challenge. As a Reservations Manager, you will work closely with the Executive Team and General Manager to ensure the highest quality of guest service standards are adhered to by the Reservations staff.
Key Responsibilities:
* To ensure that all new Reservations Staff receive a comprehensive induction and are able to fully understand how their role interacts across departments.
* To attend and be a proactive member of the Yield Management Team for the Hotel and to ensure that the Assistant Reservation's Manager is able to deputise in your absence.
* To ensure that Reservations Staff are efficient and competent in Sales tasks and understand the selling strategies as set out by the Yield Management Team.
* To ensure that Standards of Procedure (SOPs) are continually updated to match any changes and that staff are adhering to these.
* To work closely with the HR Manager to ensure an effective recruitment strategy is operating and that induction and training programmes are in place that meet the needs of the department and the employee.
At Elite Hotels, we strive to make every visit to our hotels a positive experience that our guests feel compelled to talk about.