Engineering Manager Calling All Transformative Engineering Managers Are you a natural leader with a passion for empowering teams and driving operational excellence in AI and machine learning? Whether you come from a ML/AI engineering, data engineering or software engineering background, Trustpilot is looking for a driven Engineering Manager to lead our AI Platform team The Mission Awaits: As an Engineering Manager at Trustpilot, you’ll lead a team focused on building and maintaining the infrastructure, tools, and processes that enable scalable, reliable, and efficient AI and ML operations. Your leadership will be key in defining and evolving best practices for deploying, monitoring, and managing AI and ML models in production. Your technical expertise and leadership will shape the future of AI and ML operations at Trustpilot. Your role as an Engineering Manager: Lead, mentor, and inspire a team of engineers, fostering a collaborative and high-performance environment. Drive the team’s technical vision, ensuring alignment with business goals and best practices in AI and ML operations. Own the delivery process, ensuring initiatives are implemented on time and to the highest standards of quality, scalability, security, and reliability. Identify opportunities for process improvement, removing roadblocks and driving innovation in how we productionise AI and ML models. Support career growth for your team, creating pathways for learning and development, and providing regular feedback. Collaborate with Data Science, Platform, and Product teams to ensure AI and ML models are deployed, monitored, and maintained effectively. Promote best practices in model deployment, observability, CI/CD for ML, and responsible AI principles, helping engineers embed these into their workflows. Oversee the development and implementation of scalable AI and ML pipelines, ensuring efficient experimentation, versioning, and monitoring of models. Partner with other engineering and product leaders to shape Trustpilot’s overall AI and ML strategy while fostering cross-functional collaboration. Champion operational excellence in AI and ML, ensuring models are reliable, reproducible, and continuously improved. Ideal Qualifications: Experience managing and leading ML/AI Ops, Data platform or software engineering teams. Strong technical background as a ML, Data, Software Engineer or a Data Scientist. Strong understanding of engineering principles and a willingness to learn and work with AI and ML operational challenges. Strong communication and stakeholder management skills, able to navigate complex technical and business challenges and turn them into actionable goals. A passion for building teams and coaching engineers to grow in their careers, whether from an AI, ML, data, or software background. Our Commitment to Diversity & Inclusion: At Trustpilot we want to create a strong feeling of belonging, for every Trustie, where you don’t feel like you have to ‘fit in’, you can just be you, your really awesome self. A place where you’re treated fairly, your perspective is valued, and you’re empowered to do the best work of your life. Trustpilot is committed to this vision. We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. Join us in breaking barriers and reshaping the tech industry What’s in it for you: A range of flexible working options to dedicate time to what matters to you Competitive compensation package bonus 25 days holiday per year, increasing to 28 days after 2 years of employment Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist Pension and life insurance Health cash plan, online GP, 24/7 Employee Assistance PlanFull access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle-to-work scheme Central office location complete with all the snacks and refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more. Still not sure? We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you