London Cycle Hire, or Santander Cycles, is the largest cycle hire scheme in the UK and regularly records over 1 million hires a month. The Scheme is available 24/7, 365 days a year. We operate more than 12,300 bikes, 2,000 eBikes and over 800 bike docking stations across London. We help Londoners get around quickly and easily in the most environmentally friendly way possible. The scheme recently expanded to Southwest London so now you can saddle up anywhere from Shepherds Bush to Canary Wharf and Wandsworth Town to Camden Town. As a Bike Recovery Driver, you will be responsible for tracking down and recovering lost and stolen bikes and returning them to docking stations or to our workshops for repair. You will drive a company issued van around the London area (sometimes this may extend outside of London), track lost or stolen bikes to their locations, request that members of the public return the bikes or issue letters from the Police and Transport for London to residences and buildings where our bikes are being illegally stored, and be given full training on the use of tools such as bolt cutters, angle grinders and grapple hooks to help you rescue the bikes. You may be pulling bikes from canals or requesting they are returned from people’s houses or places of work and as such you must be able to handle confrontation in a way that does not escalate the situation and remain courteous and professional at all times. You will receive a £10 incentive payment for each bike collected beyond the eighth one each day. You will be the public face of Serco’s London Cycle Hire team in the community, representing the business in a positive way and interacting with members of the public in a friendly and approachable manner, and directly contributing to the reduction in asset loss and profit loss. This role is vital to the ongoing success of the contract. As part of your training for this role, Serco will commit to providing role specific training and Conflict Avoidance training, both of which can support you in your career moving forward. What do I need to do the role? To be considered for a position within our team, you will have excellent customer service skills, experience of driving around the London area and a full UK Manual driving licence that you have held for at least 1 year (Please make sure this is visible on your CV) A driving assessment will take place if you pass your interview. This is a role that is vital to the success of the Cycle Hire Scheme, and we are looking for candidates that are self-motivated, take great pride in their work and are committed to being the best ambassadors for the Cycle Hire Service. We expect the very highest level of customer service to be provided by our staff in all circumstances and welcome applications from those with experience of successfully handling and de-escalating potential conflict in a calm, polite manner. Holding a driving license is required for this role, so please make sure this is visible on your CV when applying. Previous experience of working within the Micromobilty sector is not essential as we will provide any additional training you may need. What we offer Up to 6% contributory pension scheme Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships. Interesting, varied, and enjoyable work A company that recognises your contribution About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and InSerco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Please click on the apply button to complete your application. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all.