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Benefits of being a Receptionist at Fazenda:
* Christmas Day and New Year’s Day closures to guarantee time off with your loved ones
* 50% brand discount on both food and drink
* Complimentary meal for two to celebrate your work anniversary
* Enhanced maternity and paternity pay up to 9 months full pay
* Employee assistance programme
* A supportive and inclusive leadership team
* Opportunities to develop and progress
We are looking for a personable, passionate, and inspiring Receptionist to join our team and assist in the successful launch of the newest addition to our thriving portfolio of restaurants. Experience is not essential as full training will be provided; all you need is a friendly manner and a passion for people! A good level of both written and spoken English is required for this role.
The advertised wage includes a basic wage of £12.26 per hour, plus anticipated tronc of £3.92 per hour.
We believe it is our people that make the difference and help us stand out as the best. If you are passionate, warm, and genuine, we want to hear from you. You should be a strong communicator, a team player, willing to learn, show initiative, and share our values of providing high-quality service and products to all our guests.
About the role of Receptionist
As a Receptionist, you will welcome guests and manage our Seven Rooms reservation system in a fast-paced environment. This is a challenging yet rewarding role involving interaction with every guest, helping ensure each person's experience is unique and memorable.
You will often be the first point of contact for our guests, so a strong presence and warm character are essential, along with the ability to work well under pressure. Responsibilities include:
* Delivering exceptional service throughout the guest journey, from inquiries and bookings to welcoming guests and farewells
* Communicating professionally with guests via phone, email, and in person
* Handling reservations with our online system and meeting guest requests
* Responding to guest feedback via email and social media channels
About Fazenda
At Fazenda, we offer an authentic Churrasco experience, from the Pampas of Southern Brazil to the UK. Our mission is to elevate rodizio dining through continuous table-side service of the finest grilled meats.
We pride ourselves on provenance, quality, and tradition, combined with modern sophistication, delivering excellence through exceptional service and a knowledgeable team.
Southern Wind Group Ltd is an equal opportunity employer. We believe in hiring a diverse workforce and fostering an inclusive, people-first culture. We are committed to non-discrimination on any protected basis under applicable law.
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