About us...
Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, and state-of-the-art conference and meeting rooms, including the UK's largest pillar-free ballroom.
A bit about what you will do...
The Assistant Spa Manager ensures that the highest standards of customer care and therapy procedures are followed, in order to ensure the highest possible guest satisfaction.
It is the Assistant Spa Manager's responsibility to ensure the Spa Department operates effectively and efficiently for the best possible guest and staff experience whilst achieving the Spa’s business goals and successful outcomes.
* Be flexible with your schedule, supporting the needs of the spa.
* As Assistant Spa Manager, ensure therapists, receptionists, and spa attendants report any issues/complaints/problems to you.
* Report any maintenance, breakage, or cleanliness problems to the relevant manager.
* Ensure therapists provide excellent customer service and sales by communicating with the Head Therapist and checking treatment standards.
* Ensure receptionists provide excellent customer service and sales by communicating with the Head Receptionist and checking reception standards.
* With the Head Therapist, monitor good stock levels and order treatment, retail, and locker room products.
* Interview team members and carry out trade tests.
* Undertake small discipline issues with team members when minor problems arise (lateness, not following correct procedures, etc.).
* Develop team members, including Spa Therapist Training, Customer Service Training and Techniques, and Sales Techniques.
* Pay attention to budgets and targets, helping to generate business. This will include working with the Spa Manager to set daily and weekly targets (incentives) and ensure all business KPIs are met.
* Help promote treatments and spa days, and look for 'quiet days' to push additional treatments promotions.
* Write rotas for the spa team (therapists and receptionists) ensuring all shifts are covered.
More about you...
* Experience working in treatments.
* Strong guest service orientation.
* Creative leadership and influential problem-solving skills.
* Ability to competently manage relationships and handle people.
* Ability to work well under pressure and to deadlines.
What’s in it for you…
Competitive salary.
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
* Free meals on duty.
* Discounted employee friends & family rates at Arora Hotels.
* Food and beverage discounts.
* Christmas gifts and employee parties.
* Introduce a friend scheme.
* Cycle to work scheme.
* UK attraction discounts @ Merlin Entertainments.
* Life assurance scheme.
* Wage stream.
* Employee assistance programme.
* Arora star employee recognition.
* Long service recognition award.
Grow with us...
We are growing rapidly, and with growth comes advancement opportunities. Being part of the Arora group, there are exciting opportunities for career progression and development across our properties and brands.
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