Role: Crew Team Leader Location: Petersfield Contract Type: Permanent, Part-Time (16 hours) Looking for the next adventure? Named in The Sunday Times 2023 Best Places to Work now is a great time to join our journey and build your career. Who are we? For over 30 years, we¿ve travelled, we¿ve laughed, we¿ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers lives through the clothes we make, the things we do and the values we have. We are Made for Life. Considered style. Trusted quality. Sustainably sourced. Proud to be a B Corp TM. Equality and inclusion isn¿t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces. Role Overview: As Crew Team Leader you are part of the management team and will have a clearly defined set of roles and responsibilities to ensure the safe running of the store, managing the team and ensuring we always deliver the best service. Role Responsibilities
1. Always provide exceptional service utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales.
2. Resolving all customer issues effectively at store level in a timely and positive manner
3. Efficient and attentive service at the tills ¿ processing POS (point of sale transactions) and thanking customers.
4. Building loyalty and `Customers for Life¿ through opt in at the POS.
5. Ability to delegate and demonstrate tasks to team members alongside the day to day running of the store.
6. Understand the commercial aspects of the retail business e.g., reading reports, analysing data and making decisions.
7. Ensure the stores is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping and seasonal launches or sale set ups.
8. Safeguard the business through ensuring full compliance of policy, procedure, loss prevention and health & safety in the absence of management.
9. Keeping up to date with company product, activity and promotions and implementing changes when required
Role Competencies
10. Proven ability to successfully lead a team; viewed as a leader among peers.
11. Experience in a customer service environment is essential.
12. Proven experience with POS management, daily banking procedures, and meeting deadlines.
13. Excellent interpersonal, organisation and communication skills.
14. Collaborative and positive can-do attitude, demonstrating confidence in taking the initiative and working under own direction.
15. Ability to work productively in a high-pressure environment, quickly learning new tasks and commits information to memory.
16. Team player - embracing every opportunity to be part of what¿s going on.
17. Great time management.
18. Demonstrates passionate commitment to the brand
Benefits of working with us
19. 25 days holiday plus bank holidays
20. Generous monthly discount allowance
21. Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts e.c.t)
22. THRIVE ¿ Our learning management system- access from day one with 1000¿s of pieces of learning
23. Dental Insurance (employee funded)
24. Pension scheme
25. EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support
26. Sick pay allowances
27. Sabbatical leave in line with service
28. Enhanced Family Friendly polices i.e. Maternity Leave
29. Refer a friend scheme