Provide embedded user support for the intelligence application covering all aspects of the project from training and mentoring to providing first line support and some platform data management functions.
The Intelligence Specialist will receive a comprehensive training package on the application as well as ongoing mentoring and support.
Act as a super user for the application and focus on the user community, conducting "floor walking" and proactively working with users to assist them achieve their objectives.
The ideal candidate will be inquisitive with strong interpersonal skills, a strong natural user of IT, able to communicate complex material in a clear and concise manner, and have the ability to work both as part of a large team and autonomously when required.
* Key Skills:
* Strong interpersonal skills
* Strong natural user of IT
* Ability to communicate complex material in a clear and concise manner
* Ability to work as part of a large team and autonomously
Essential Requirements:
* Active Security Clearance
* Sole UK nationality
* Military Experience
Key Responsibilities:
* Provide embedded mentoring and support for the application end users
* Provide first line support for the application to the end users and offer liaison for higher levels of support, the development team and management
* Mentor the user's knowledge of existing and new application features and guide them on how best to exploit the capabilities to enhance their product
* Deliver a range of training material and courses to the users in an appropriate manner from classroom to one-on-one tuition
* Capture user requirements for application enhancement and feed these back to the development team for assessment and where possible rapid deployment
* Work both as part of a team but also sometimes autonomously and be able to support some on-call working
Package:
* Competitive salary (£55,000 or higher due to experience & skills)
* Exceptional Training and benefits package