Bilingual Customer Service Advisor (Polish & English)
Trafford Park (Office Based
£11.45 per hour – 40 hours minimum per week (£23,861)
Bonus
Permanent Contract
Monday – Friday 11:00 – 21:00
Plus One Saturday every month 08:00 – 16:00
Customer Service Advisor
The Role
Winsearch UK is currently working with a Food manufacturing business to appoint a Customer Service Advisor, on a permanent, full-time basis. The purpose of this role will be to support customers in their after-care journey, ensuring customer satisfaction.
Providing professional first line advice, guidance and support to the customer on a variety of products
Handling all customer interaction in a prompt, friendly and professional manner
Obtaining and evaluating all relevant information to handle product and service inquiries
Understanding the customer requirements
To Process any orders that come through.
Advising customers on the best services available
Responding to customer requirements, resolving customer queries and complaints
Build rapport with the customers
Capture, maintain and ensure quality of customer data.
Contributing to the overall performance of the team
Deliver and maintain both individual and team targets
The Candidate
You will have the following skills, experiences and attributes…
You MUST be bilingual in Polish and English.
Excellent verbal and written skills in both Polish and English.
The candidate must be IT l...