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The post holder is responsible for carrying out the routine provision of the Financial Administration Services for International & Private Patients. To co-ordinate pre-authorisation as an effective service by collaboration between staff and all internal and external stakeholders required for approving admissions, and ensuring the work is produced in an efficient and timely manner to comply with process guidelines.
The post holder will support with a comprehensive, effective admissions and administrative service to all new and existing patients, demonstrating a duty of care. Exceptional interpersonal and communication skills are essential, as the post holder will be expected to be able to communicate effectively and sensitively with a wide range of people including patients, colleagues, consultants, and external agencies.
Main duties of the job
1. To ensure that patients and their families are provided with an excellent service that is focused on meeting their needs.
2. To provide an effective and efficient service to establish funding streams.
3. To ensure that financial information is recorded accurately.
4. To work effectively as part of a team, including medical secretaries and consultants.
5. To be the initial point of contact for all pre-authorisation requests.
6. To ensure all authorisations for treatment are requested and recorded accurately.
7. To be responsible for the co-ordination of authorisation service with the support of the Team Leader and/or Manager.
8. To effectively communicate with all stakeholders/consultants as to the status of secured funding.
9. To be a key point of contact for embassy relations, upholding the Trust values and building relationships with key embassy medical and administrative staff.
10. To take responsibility for the management of current and historic authorisation requests, and understanding the impact that this has on Trust debt levels.
11. To work effectively with the team to ensure a recognised financial service is always provided.
12. To be familiar with the working needs and requirements of International clients regarding cover for treatment or services.
13. To support the Credit Controllers to resolve any queries related to missing letters of authorisation and assist with any related matters.
14. To support reception on clinic days to assist with Finance queries.
15. To deal with telephone enquiries in a professional, efficient, and polite manner, taking messages where required.
16. To ensure the Authorisation team’s scanning and filing is kept up to date.
17. To assist other members of the team where necessary.
18. To provide cover in periods of colleagues’ absence.
19. To prepare invoices in the state of pending, collating all required supporting documentation before releasing the invoices to the Embassies for payment.
20. To undertake any other reasonable tasks required of the post holder by the Team Leader.
21. To ensure that policies relevant to the role are implemented and suggest changes or improvement to processes and procedures within the team.
General Duties
1. To maintain effective working relationships with other staff members, both within I&PC, other departments, and with external agencies. This will include working with embassies and private insurers.
2. To act as part of the team of administrative and clerical staff within the division, providing cover to other members of the team when necessary and directed to do so by the Head of Finance Operations.
3. To respect the confidentiality of patient data and not to disclose data to any unauthorised persons.
4. To undertake other appropriate duties as directed by the Head of Finance Operations.
Person specification
1. NVQ level 3 in Business administration, GCSE Maths and English, Intermediate Level or equivalent work related experience.
2. Able to demonstrate experience of working with patients and members of other key departments.
3. Experience working as a team player.
4. Experience of busy pre-authorisation office setting.
Skills/Abilities
1. Excellent verbal and written communication skills.
2. Ability to communicate service-related information to all International stakeholders (managers, colleagues, consultants, clients and families).
3. Ability to provide/receive complex or sensitive information relevant to the post to/from International stakeholders.
4. Ability to work successfully with all International stakeholders.
5. Ability to demonstrate sound judgment and act on own initiative in situations within set policies and procedures.
6. Ability to provide non-clinical advice and information.
GOSH Culture and Values
1. Experience of working as part of a diverse team.
2. Experience of contributing to an inclusive workplace culture.
Please be advised that:
The recruitment process for all admin and clerical roles at Bands 2-4 will be a two-stage recruitment process whereby shortlisted candidates will undertake an online literacy, numeracy, ICT and typing test. Only those candidates who pass the competency test will proceed to a formal interview.
The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
Only those candidates who clearly demonstrate how they meet the person specification criteria for this post will be shortlisted. Please note that where high volumes of applicants have been received, additional criteria may on occasion be used to determine the final shortlist.
We are an accredited Living Wage Employer.
Employer certification / accreditation badges
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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