Do great work, have great fun and develop your career alongside a group of ridiculously talented people.
We have a new opportunity to join our passionate and dedicated Client Services team, providing exceptional support and helping the Account Managers and Account Directors coordinate integrated digital marketing campaigns.
You’d be joining a talented team committed to delivering a brilliant client experience for major brands.
The Role
You'll be responsible for:
1. Support the team with managing clients in line with the Mediaworks experience, standards, and quality.
2. Build strong working practices to ensure each workstream is managed effectively and efficiently, managing account actions and preparing for client calls and monthly performance meetings.
3. Identify and support commercial uplifts with clients, seeking renewal uplifts, upsells, and cross-sells; working collaboratively with the wider MW network to achieve sustainable revenue growth.
4. Uphold the agency’s reputation and ensure quality standards are never compromised.
5. Demonstrate up-to-date knowledge of the agency services, the industry in which we operate, and the industries which our clients operate.
6. Go above and beyond to ensure we deliver exceptional experiences for clients.
The Person
Ideally you'll have:
1. An organised approach to managing workload and priorities.
2. Work well under pressure and structure work to meet deadlines.
3. A strong desire to learn by continually training and pursuing personal development opportunities.
4. A passion to train and share skills with other team members and departments.
5. A great attitude and willingness to support colleagues and contribute to a positive team spirit.
And fantastic if you have:
1. In-depth knowledge of digital marketing and the digital landscape including the development of the latest tech and trends.
2. Certification in relevant digital marketing service.
We like to win. There’s no shame in that. And we believe that to win you set the bar and beat it - simple as that.
We do it well
We’re commercially driven and customer-obsessed. We’re not here for vanity, every single one of us is 100% driven to smash your goals.
We love technology and we get a buzz when we come up with ways of working better, faster, and smarter than the competition.
We do it together
We believe in the power of teams to create work that works. We’re natural born collaborators, always feeding off each other because we know that the whole is greater than the sum of its parts.
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