Job Summary
We are seeking a highly organized and customer-focused Sales Administrator to join our dynamic team. This role is crucial in supporting our regional sales management team with customer requirements, new sales inquiries, and general day-to-day activities.
Key Responsibilities:
* Order Processing: Handle the processing of all orders with accuracy and timeliness.
* Order Delivery: Ensure sales orders are delivered promptly and according to customers' needs.
* Cross-functional Collaboration: Work closely with other departments to meet delivery/install dates.
* Supplier Support: Work closely with suppliers, ensuring equipment and parts arrive promptly.
* Customer Invoicing: Work with customers/suppliers to resolve invoice disputes. Ensure these are completed within a certain timeframe so the accounts team can monitor bad debt provision.
* Customer Facing: The role requires strong customer-facing skills, including building relationships with customers as the go-to point for quotes on Service and Repairs.
* Customer Collection: Arrange collections of customer equipment through a third-party carrier.
* Internal Relationships: Build strong relationships with workshop teams, sales, and customer support to ensure activity is managed and that the best possible outcomes are achieved.
* General Administration: Work closely with suppliers and our accounts team to ensure purchase orders are raised promptly and ensure all paperwork/orders/quotes/scanning is kept up to date.
Requirements:
* Detail oriented and able to follow processes
* Provide excellent customer service
* Strong verbal and written communication skills
* Previous experience in a similar role
* Work effectively under pressure with multiple priorities and within a high-pressure work environment
* Excellent customer service skills
* Previous experience within a Hire / Service / Workshop environment
* Understand the importance of hire fleet activity and fleet management, maintaining track or to maximise customer satisfaction whilst ensuring profitability and maximum utilization
What We Offer:
In addition to a competitive salary, 25 days holiday, life insurance, up to 7% pension, and access to the company's share scheme, this role offers:
* Enhanced maternity and paternity packages
* Health Cash Plan
* Family-friendly policies to support working parents
* Support from a team of 40+ Mental Health first-aiders
* Employee wellbeing solutions
* Electric car scheme (UK)
* The opportunity to support your charity of choice via Give As You Earn
* Length of service or recognition awards
At Finning International, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning International is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.