Recruit4staff is proud to be representing their client, a leading Travel company in their search for an experienced Customer Service Executive to work in their busy office based in Chester.
For the successful Customer Service Executive our client is offering:
£22,500 - £24,000 per annum (subject to the revised National Minimum Wage 2025)
Days role, Monday - Friday 9 am-5:30 pm, 37.5 hours per week
Permanent position
22 days holiday rising 1 day per year (up to 25)
Company Pension Scheme
Benefits package
Opportunities of hybrid working after 6-month probation
The Role of the Customer Service Executive :
Responsible for handling customer service enquires after holidays are booked
Responding to inbound calls and emails
Escalating queries to specialist teams where necessary
Providing resolutions and additional information to customers as and when required
Administer amendments to bookings and extras at the customer's request
What our client is looking for in a Customer Service Executive :
Previous experience working in a customer service role - ESSENTIAL
Travel Industry or Holiday Industry Experience - HIGHLY DESIRABLE
Excellent communication skills - ESSENTIAL
Computer Literate - ESSENTIAL
Customer Care and complaint management experience - ESSENTIAL
Key skills or similar Job titles: Customer Service Executive, Customer Service Advisor, Complaint Handler, Complaint Resolution Officer, Resolution Officer
Commutable from: Chester, Wrexham, Runcorn, Warrington, Llay, Buckley, Flint, Deeside
For further information about this and other positions please apply now
This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Ltd who are operating as a recruitment agency, agent, agencies, employment agency or employment business.
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