Position Summary Records & Contracts Management Services Analyst Do you have an aptitude for data analysis and creating positive user experiences? If so, you may be a good fit for this role. At Deloitte, we provide client services and develop new products and services to sustain competitive advantage, while managing a diverse collection of systems, processes, and functions. As a Records & Contracts Management Services (RCMS) Analyst, you’ll help facilitate compliance with policies and practices related to records and contracts management by providing technology, tools and processes tailored to meet customer needs. Work you’ll do As a Records & Contracts Management Services (RCMS) Analyst, you’ll help develop, lead, execute and monitor local and/or national RCMS tasks, processes and projects. The RCMS Analyst facilitates customer-oriented and compliance-focused records and/or contracts processes, managing records and/or contracts-related risks to the Deloitte US Firm.Activities will focus on records and/or contracts management processes and projects that have an impact at all levels of the organization, resulting in improved records and/or contracts system performance, information and insights, overall cost reduction or avoidance, and continued adherence to the organization’s information security policies. The position requires you to interact regularly with U.S. RCMS team and other Enabling Areas service lines, as appropriate to provide the complex knowledge and expertise required to manage records and contracts that are critical to the operation of our business, and to the service of our clients. This position reports into Assistant Manager or Manager, under the direction of the functional leader. The responsibilities of this role may include, but are not limited to: Coordinate and manage assigned processes, projects, technologies, and initiatives, including identifying required actions and improvements, coordinating with RCMS team to ensure compliance and to drive projects/initiatives. Maintain daily system health check monitoring. Participate in technology upgrade/enhancement projects and perform user acceptance testing (UATs). Execute research, data analysis, queries and report generation within records and/or contracts management and other related systems in support of ongoing processes and projects. Uncover trends when evaluating data and offers suggestions for process improvements. Maintain project documentation and standard operating procedures. Escalate issues, risks, and decisions to Manager, RCMS leadership or other stakeholders as necessary and recommends mitigating actions. Accountable and responsible for compliance with external requirements and internal policies and practices pertaining to records retention and/or contracts management. Develop solutions, documentation, materials and recommendations to enable the implementation and success of assigned records and/or contracts management processes/projects. The team The RCMS team consists of an integrated, cross-functional group of team members, with every role critical to our successful project delivery. RCMS partners with each Deloitte business to facilitate compliance with policies and practices related to records and contracts by providing technology, tools and processes tailored to meet their needs. We also play a key role in coordinating with the Office of General Counsel for document preservation requests. The team works closely with stakeholders in developing new processes and collaborates to enhance existing operations. Required Qualifications Bachelor’s degree 2 to 5 years relevant work experience Intermediate computer application skills in Microsoft Excel Excellent verbal and written skills in English Excellent customer service skills, including active listening, professionalism and responsiveness Ability to work well with other team members both in India & US High level of attention to detail for reliable accuracy Adaptive to changes in technology and evolving business needs Preferred Ability to analyze data and establish strategic insights How You’ll Grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities —including exposure to leaders, sponsors, coaches, and challenging assignments to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. Other Details Open to work in night shifts (2:00 PM to 11:00 PM and 6:00 PM to 3:00 AM) Location : Hyderabad CA-AM Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture. Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 161494