1. Identify customer's needs to achieve satisfaction
2. Build sustainable relationships and trust with customer accounts through open and interactive communication
3. Provide accurate, valid, and complete information by using the right methods/tools
4. Meet personal/customer service team sales targets and call handling quotas
5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
6. Take the extra mile to engage customers
7. Exhibit a good attitude, be a team player, and be willing to take on any challenge
8. Possess good numeracy and verbal/written English skills
9. Be physically fit and able to visit clients on a daily basis
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